Administration Assistant Team Member

We are looking for someone to join our Administrative Support Team! This team member will be responsible for managing direct communications with our guests & developers (mostly via email), assigning tasks, data entry, and other clerical duties. This role is full time and will work closely with our Megan Milkovich and Chief Operating Officer as well provide additional support to the rest of our Leadership Team in various administrative aspects. This individual must have a basic understanding of Microsoft Excel and all Google Workspace applications, be able to communicate effectively and responsibly with other Team Members, vendors, and partners, have the ability to problem solve and think critically, and show up to work each day with a positive and professional attitude.

SALARY

SCHEDULE

RESPONSIBILITIES

Monitor the Company Email Inbox: Regularly check the company's external-facing email inboxes, ensuring that all incoming communications from guests, developers, and others are acknowledged and processed in a timely manner.
Respond to Queries: Reply to guest and developer emails, answering their questions and concerns professionally, accurately, and courteously. Escalate issues to relevant departments or personnel when necessary.
Guest Service: Uphold the company's reputation for excellent guest service by resolving guest inquiries promptly and efficiently. Be aware of and apply company policies, products, and services knowledge when assisting.
Coordination with Internal Teams: Collaborate closely with internal teams (like Service, Activations, CARE, etc.) to streamline communication processes, resolve guest/developer issues, and ensure that information transmitted externally is accurate and consistent with company messaging.
Process Improvement: Regularly evaluate the efficiency of business procedures and apply improvements, ensuring to uphold and enhance the quality of the company's guest service and developer/partner relationships.

MINIMUM REQUIREMENTS

Proficiency in Gmail, Microsoft Excel and Google Workspace is required.
Incredibly strong attention to detail, proper email etiquette, and positive attitude is a must
Data entry and CRM/database experience is an added bonus
1-3 years of previous experience in an administrative or clerical role is advantageous

BENEFITS

Advancement opportunity
Paid holidays
Paid time off
Generous health / life / dental / vision insurance benefits
401K with 4% matching
Fully stocked break area
Casual dress code
Personal travel credit every year
Full-time / year-round work

FILL OUT TO APPLY

TEAM MEMBER REVIEWS

SCOTT R.

"I have been working for Monster since August 2021. This is an amazing place to work. Many places say they work as a team. Here at Monster they really live that mission. Management is there to help you learn and grow. The staff treats you like family. I was told many years ago ""If you love what you do, you will never work a day"" That is how I feel at Monster."

BAILEY W.

"I have been working for Monster since November 2020. I love working here at Monster because I love the community. We are such a big family. A lot of companies say that, but this is the only place I've ever worked where it actually rings true. Monster deeply cares about their team members and always takes care of us. There are so many perks to working here, and the love & care Monster has for its employees is evident!"

RAFA C.

"Monster is the perfect place to work if you're looking for challenging projects and People who are passionate about their jobs. Fun is the priority, we're all about making work fun and exciting!"

APRIL D.

"I've been with Monster for over 2 years now and I absolutely love it! I started in the guest service department, but because I showed a high level of skills, they promoted me into the PM Activations Manager role. Since being with the company I have learned so many technical skills and team building skills I didn't even know I possessed. I love my job and my Monster family! Together we can achieve greatness."

BLAKE B.

"My time at Monster has been life changing! I found my niche. I love how Monster finds what your skills are and will put you in a position to succeed. If you know me, I genuinely love my team members and am excited to come in everyday and get guests on vacations! I cannot believe I have been with Monster for over 3 years! Time flies when you're having fun! This company not only talks the talks, but we walk the walk!"

IYANA L.

"Monster is a place that really sets the standard for taking care of your team members! It has been a joy since I started and I can't wait to see where this journey takes me!"

MATT J.

""I love working for a company where enthusiasm is ESSENTIAL! I started with Monster on the phones making outbound calls, and now I train and teach new team members how to get our guests on vacation. On top of the growth opportunities, the culture at Monster is simply incredible—I literally get paid to be excited all day! What could be better than that?!""