Excellence Team Member

At Monster Reservations Group we pride ourselves on providing the best experience possible for our guests, our partners, and, most importantly, our Team Members. With over 15 years in business, we are thrilled to be able to offer competitive pay and a work environment that fosters continued growth and success.

As part of the Excellence Team, your skills and dedication are essential to the smooth functioning of our organization and the satisfaction of our partners and guests.

RESPONSIBILITIES:

Online Reputation Management: As an Excellence Team Member, you will monitor online reviews, ratings, and social media mentions to identify both positive and negative feedback. For negative online reviews, you will engage with guests diplomatically to address their issues and enhance their experience, making every effort to “make it right”. In addition, you will analyze feedback and reviews to identify trends, issues, and opportunities for improvement – sharing insights with management and relevant departments.
Daily Audits: Listen to & assess internal verifications daily for bonus eligibility, ensuring adherence to company expectations.
Ongoing Tasks and Administrative Responsibilities: In addition to the specific tasks outlined above, you will utilize any remaining time to work on ongoing tasks/projects and other administrative duties as needed. This may include managing schedules, coordinating meetings, maintaining records, or providing support to other team members.
Communication with Leaders: Daily communication with direct supervisor with the intent of daily check-ups, equipping with tools, etc.

REQUIREMENTS:

Proven experience in a similar role, such as operations coordination, account management, or guest service.
Exceptional communication skills, both written and verbal, with the ability to interact professionally with a diverse range of stakeholders.
Strong organizational and time management skills, with the ability to prioritize tasks effectively and efficiently.
Detail-oriented with a commitment to accuracy and quality.
Ability to work independently and proactively, taking ownership of tasks and responsibilities.
A positive and flexible attitude, with a willingness to assist in a variety of tasks as needed.

NOTE: This is an internal applicant position only

salary:

Hours:

BENEFITS

Weekly pay
Weekends off
Fun, energetic, fast paced work environment
Growth opportunities
Paid holidays
Paid time off
Travel benefits program
401K with 4% matching
Health / life / dental / vision insurance benefits

FILL OUT TO APPLY

TEAM MEMBER REVIEWS

SCOTT R.

"I have been working for Monster since August 2021. This is an amazing place to work. Many places say they work as a team. Here at Monster they really live that mission. Management is there to help you learn and grow. The staff treats you like family. I was told many years ago ""If you love what you do, you will never work a day"" That is how I feel at Monster."

BAILEY W.

"I have been working for Monster since November 2020. I love working here at Monster because I love the community. We are such a big family. A lot of companies say that, but this is the only place I've ever worked where it actually rings true. Monster deeply cares about their team members and always takes care of us. There are so many perks to working here, and the love & care Monster has for its employees is evident!"

RAFA C.

"Monster is the perfect place to work if you're looking for challenging projects and People who are passionate about their jobs. Fun is the priority, we're all about making work fun and exciting!"

BLAKE B.

"My time at Monster has been life changing! I found my niche. I love how Monster finds what your skills are and will put you in a position to succeed. If you know me, I genuinely love my team members and am excited to come in everyday and get guests on vacations! I cannot believe I have been with Monster for over 3 years! Time flies when you're having fun! This company not only talks the talks, but we walk the walk!"

MATT J.

""I love working for a company where enthusiasm is ESSENTIAL! I started with Monster on the phones making outbound calls, and now I train and teach new team members how to get our guests on vacation. On top of the growth opportunities, the culture at Monster is simply incredible—I literally get paid to be excited all day! What could be better than that?!""