Guest Service Initial Training Trainer

At Monster Reservations Group we pride ourselves on providing the best experience possible for our guests, our partners, and, most importantly, our Team Members. With over 15 years in business, we are thrilled to be able to offer competitive pay and a work environment that fosters continued growth and success.

We are seeking a dedicated and motivated individual to join our team as a Guest Service Initial Training Specialist. In this role, you will play a critical part in onboarding new team members and equipping them with the knowledge and skills they need to excel in our Guest Service Department.

Responsibilities

Introducing New Hires to Monster:

Initial Training:

Providing thorough training to new team members in essential scripts and processes, equipping them to confidently handle incoming phone calls.
Conducting daily quizzes to assess knowledge retention and offering personalized coaching to support growth when needed.
Preparing our talented team members for the next phase of their journey - Bootcamp - upon completing their initial training.
Guiding new hires in navigating the diverse technological tools and systems crucial for their roles.
Creating individual login credentials for new team members to access Five9 and Monster Weeks platforms.

Other Responsibilities:

Requirements

Experience in the Guest Service Department
Experience in a training role previously is a bonus
Exceptional communication skills, both written and verbal, with the ability to interact professionally with a diverse range of stakeholders.
Strong organizational and time management skills, with the ability to prioritize tasks effectively and efficiently.
Detail-oriented with a commitment to accuracy and quality.
Ability to work independently and proactively, taking ownership of tasks and responsibilities.
A positive and flexible attitude, with a willingness to assist in a variety of tasks as needed.

Schedule

PAy

FILL OUT TO APPLY

TEAM MEMBER REVIEWS

SCOTT R.

"I have been working for Monster since August 2021. This is an amazing place to work. Many places say they work as a team. Here at Monster they really live that mission. Management is there to help you learn and grow. The staff treats you like family. I was told many years ago ""If you love what you do, you will never work a day"" That is how I feel at Monster."

BAILEY W.

"I have been working for Monster since November 2020. I love working here at Monster because I love the community. We are such a big family. A lot of companies say that, but this is the only place I've ever worked where it actually rings true. Monster deeply cares about their team members and always takes care of us. There are so many perks to working here, and the love & care Monster has for its employees is evident!"

RAFA C.

"Monster is the perfect place to work if you're looking for challenging projects and People who are passionate about their jobs. Fun is the priority, we're all about making work fun and exciting!"

BLAKE B.

"My time at Monster has been life changing! I found my niche. I love how Monster finds what your skills are and will put you in a position to succeed. If you know me, I genuinely love my team members and am excited to come in everyday and get guests on vacations! I cannot believe I have been with Monster for over 3 years! Time flies when you're having fun! This company not only talks the talks, but we walk the walk!"

MATT J.

""I love working for a company where enthusiasm is ESSENTIAL! I started with Monster on the phones making outbound calls, and now I train and teach new team members how to get our guests on vacation. On top of the growth opportunities, the culture at Monster is simply incredible—I literally get paid to be excited all day! What could be better than that?!""