Tech Support/Dialer Management Specialist

We are looking for a skilled Tech Support/Dialer Management Specialist to join our TED team. In this role, you will be responsible for overseeing and managing our lead management systems & dialers, ensuring that all leads are properly recorded and assigned to the appropriate team members. You will also be the work with our team members to troubleshoot any technical issues related to the software/hardware we use and ensure that our system is optimized to provide accurate data and analytics. Additionally, you will be responsible for monitoring lead quality, developing and implementing lead management strategies, and providing regular reports to the management team.

SALARY

SCHEDULE

RESPONSIBILITIES

Manage and oversee the lead management system, ensuring that all leads are properly recorded and assigned to the appropriate team members.
Monitor lead quality and develop and implement lead management strategies to ensure high-quality leads are generated.
Handle technology asset inventory - process returns, assign new equipment, etc.
Provide regular reports to the management team on lead generation and lead management metrics.
Ensure compliance with data privacy and protection regulations.
Manage Log-ins to all internal softwares and assign/revoke accounts based on management request

MINIMUM REQUIREMENTS

BENEFITS

Advancement opportunity
Paid holidays
Paid time off
Generous health / life / dental / vision insurance benefits
401K with 4% matching
Fully stocked break area
Casual dress code
Personal travel credit every year
Full-time / year-round work

FILL OUT TO APPLY

TEAM MEMBER REVIEWS

SCOTT R.

"I have been working for Monster since August 2021. This is an amazing place to work. Many places say they work as a team. Here at Monster they really live that mission. Management is there to help you learn and grow. The staff treats you like family. I was told many years ago ""If you love what you do, you will never work a day"" That is how I feel at Monster."

BAILEY W.

"I have been working for Monster since November 2020. I love working here at Monster because I love the community. We are such a big family. A lot of companies say that, but this is the only place I've ever worked where it actually rings true. Monster deeply cares about their team members and always takes care of us. There are so many perks to working here, and the love & care Monster has for its employees is evident!"

RAFA C.

"Monster is the perfect place to work if you're looking for challenging projects and People who are passionate about their jobs. Fun is the priority, we're all about making work fun and exciting!"

APRIL D.

"I've been with Monster for over 2 years now and I absolutely love it! I started in the guest service department, but because I showed a high level of skills, they promoted me into the PM Activations Manager role. Since being with the company I have learned so many technical skills and team building skills I didn't even know I possessed. I love my job and my Monster family! Together we can achieve greatness."

BLAKE B.

"My time at Monster has been life changing! I found my niche. I love how Monster finds what your skills are and will put you in a position to succeed. If you know me, I genuinely love my team members and am excited to come in everyday and get guests on vacations! I cannot believe I have been with Monster for over 3 years! Time flies when you're having fun! This company not only talks the talks, but we walk the walk!"

IYANA L.

"Monster is a place that really sets the standard for taking care of your team members! It has been a joy since I started and I can't wait to see where this journey takes me!"

MATT J.

""I love working for a company where enthusiasm is ESSENTIAL! I started with Monster on the phones making outbound calls, and now I train and teach new team members how to get our guests on vacation. On top of the growth opportunities, the culture at Monster is simply incredible—I literally get paid to be excited all day! What could be better than that?!""