Tech Support/Dialer Management Specialist

We are looking for a skilled Tech Support/Dialer Management Specialist to join our TED team. In this role, you will be responsible for overseeing and managing our lead management systems & dialers, ensuring that all leads are properly recorded and assigned to the appropriate team members. You will also be the work with our team members to troubleshoot any technical issues related to the software/hardware we use and ensure that our system is optimized to provide accurate data and analytics. Additionally, you will be responsible for monitoring lead quality, developing and implementing lead management strategies, and providing regular reports to the management team.

SALARY

SCHEDULE

RESPONSIBILITIES

Manage and oversee the lead management system, ensuring that all leads are properly recorded and assigned to the appropriate team members.
Monitor lead quality and develop and implement lead management strategies to ensure high-quality leads are generated.
Handle technology asset inventory - process returns, assign new equipment, etc.
Provide regular reports to the management team on lead generation and lead management metrics.
Ensure compliance with data privacy and protection regulations.
Manage Log-ins to all internal softwares and assign/revoke accounts based on management request

MINIMUM REQUIREMENTS

BENEFITS

Advancement opportunity
Paid holidays
Paid time off
Generous health / life / dental / vision insurance benefits
401K with 4% matching
Fully stocked break area
Casual dress code
Personal travel credit every year
Full-time / year-round work

FILL OUT TO APPLY

TEAM MEMBER REVIEWS

Pattea

"My experience at Monster has been transformative! I can't believe that it has been over 3 years since I walked into Unit D. Monster has pushed me out of my comfort zone on more than one occasion and I'm better for it. Everyday is a new challenge and never a dull moment. I'm always interested to see what's next!"

Scott

"Monster is an amazing place to work. I started on the phones as a Guest Services team member and loved the support, camaraderie and the way leadership worked to enhance my skills and experience. Now as a leader one of the most rewarding parts of my job is helping team members achieve the same experiences I had. Make no mistake we do work hard, but when you are working in the right atmosphere time flies by. Hoping you are Monster enough to join our team."

Sam

"Well, almost 10 years in Sept & Man, has it flown by! My journey with Monster has definitely been a lot of self-growth, pushing myself to do things out of my comfort zone, willingness to take feedback and implement it, and striving to be better and learn every single day. It has been adapting to change and culture and leading individuals to success daily. My love for Monster and the team I work with is unreal. We have a certain type of relationship and connection throughout our teams, making our company different from anywhere else."

Julia

"My time at Monster has been life changing. When I started, I was a little lost in life - I found purpose and a life direction doing something I love with humans I truly enjoy! Because we are always evolving, there is always something new and exciting to learn and I, in turn, get to continue my own personal growth. Forever grateful I stumbled in the doors and stayed!"

Anna

"My journey at Monster has been one to remember for the long run! I have been blessed to work with team members & leaders who want to see you succeed more than they want to breathe & that is dedication at its highest level. Monster has taught me how to handle life's crazy challenges, communicate effectively, push myself to be the best that I can be & I can say Monster will only grow more individuals to this level as well! I'll be coming up on 4 years working for Monster Reservations Group & I can't wait to see where the next 4 years takes us!"

Blake

"My time at Monster has been life-changing! I found my niche. I love how Monster identifies your skills and puts you in a position to succeed. If you know me, you know I genuinely love my team members and am excited to come in every day and get guests on vacations! I cannot believe I have been with Monster for over 5 years! Time flies when you're having fun! This company not only talks the talk, but we walk the walk!"

Rachel

"From the very moment I walked in the door here at Monster I knew I found a home, I knew that this was the environment for me to grow as a person, as a leader, and as a team member. I found a career here at Monster Reservations Group. I have been able to accomplish so many of my goals and dreams here in such a short amount of time. I have spent a wonderful and magical 3 years here at Monster and look forward to many many more years here with my team. Thank you Monster for every blessing and milestone you all have enjoyed with me in this time together. If you're looking for a safe and fun environment to grow and make your dreams come true, Monster reservations Group is the place to go!"

Kenneth

"Working at Monster Reservations Group has been a wonderful experience. Not only does the company allow your personality to shine unapologetically but they also encourage you to showcase your skill sets and allow you to grow with those in mind! I found my home here a year ago, and since then I haven't looked back. I look forward to walking in those doors every day meeting with the team and showing what we can do. Never before have I found a career, and the change from day to day here at Monster is exactly what makes me love it so much."