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Since our formation in 2006, Monster Reservations Group has remained a family owned and operated company. We take pride in treating our staff and our guests like extended family. It is for these reasons we feel we are a bit unorthodox in our approach, but see this as a positive rather than a negative. We still have a staff based entirely in the United States, we know each other by first name and many of us have worked together for 10+ years.
We believe a large part of our continued success is the amazing people we have working in our company as well as the partnerships we have formed throughout the industry. Having smart, creative people on staff who genuinely care about the guests we serve makes for a great vacation experience. The results of these great vacation experiences have shown up in the form of 100’s of positive online reviews and lots of repeat business.
Our company culture is built on Attitude, Effort and Process (AEP). The attitude we promote while engaging in our work has an immense impression on our guests, therefore it is necessary to perform our duties with a truly positive outlook. The effort we put forth to truly win a guest over is often the difference between a one time transaction and a life-long vacationer. In short, we must try our hardest every step of the way to acquire and maintain our guests satisfaction. The process we use is a systematic approach developed to ensure our guests have similar experiences regardless of who they interact with or which destination they choose. Our culture is more important to us than our results because we believe if we take care of our culture, the results are sure to follow.
Lastly, none of this is possible without our guests first giving us their trust to book their families vacation. We don’t take this trust lightly which is why we continue to work so hard to improve the vacation experience every step of the way. From technology, to new locations, to better training for our staff, we realize for Monster to continue to grow we must continue to get better at serving our guests.
We hope these few short paragraphs can give you a better understanding of our company’s history, our staff and partners, as well as the dedication Monster Reservations Group has to bringing our guests the best vacation experience possible.