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GUEST REVIEWS
Our guests have spoken and they love their experience! We have an A rating through the Better Business Bureau and 4.9 star Google user rating! Below is just a sampling of what our recent guests have had to say about their experience booking with us…
Anthony S was great, patient and answered all our questions. We were not sure where we wanted to travel to so he looked into numerous locations until we found what worked best. Explained the process, and completed our booking
M. McHenry
May 2023
Such a great and easy booking experience! Kristine who aided in booking our getaway made the process so seamless and found the right resort for our vacation and couldn’t have done it without her help!
C. Gallo
May 2023
Shaquana Cooper was a very polite young lady. Alone with assisting me with my questions concerning my confirmation for my reservation, but she was very helpful with make me feel reassured that my reservation was taken care of!
A. Evans
May 2023
Michalina was absolutely wonderful, knowledgeable. She has really phone presence, she sounds happy and likes what she does! Which makes her pleasant to speak with!
S. Brown
May 2023
I am very happy with the customer service Nicolas Walker provided. He was very patient and understanding to my concerns and needs and made sure I got off the phone a happy camper…Thank you so kindly Mr. Nicolas Walker.
T. Washington
May 2023
I just got off the phone with Gabriella from Monster, and she was absolutely amazing! She took the time to go over each and every location that fit into my last-minute dates. She was extremely helpful in making this process easy for me. Her customer service skills were very good, and she was so very patient while answering all of my questions. She took the time to answer everything thoroughly and did research to help me figure everything out. She's amazing at her job and does it very well.
V. Mohammed
May 2023
Every time I call Monster Reservation‘s I get very good customer service. I really appreciate the kindness and details on what I want to do. Thy Ask me questions to find out what I really want and they try to help me. I talk to Blake Doyel today great service.
B. Moore
April 2023
Great experience so far with the first vacation I experienced. Looking forward to the next in a few months. I enjoyed working with Brian on my plans.
S. Marshall
April 2023
Susan T has continued to go above and beyond with her customer service skills. I recently purchased a Cabo package and needed to alter it to Cancun. She has quickly responded to my emails (and all the silly questions I had) seamlessly. It's safe to say she's a great employee who deserves to be recognized. Kudos to you!!
J. Wilder
April 2023
Lekeya, was super patient and exceptional in her services to ensure I get a perfect vacation!! Thank you!
K. Kim
April 2023
Great experience. Thanks to Corey Mays for helping me out choosing a great vacation destination and booking me a beautiful resort!! Thank you again.
Y. Phulke
April 2023
We had a great time. The resort was awesome. Our Monster rep Corey May was of great help. Plan on using Monster on all our vacation needs.
O. Juarez
April 2023
Susan Cardona was so pleasant. She new my needs and addressed them with such compassion. She has so much experience and was able to give me all the information I needed.
E. Kleinerman
March 2023
Always a pleasure booking and working with Monster Reservations. Blake Doyle was a super sweetheart & representative for assisting with my reservation changes today! High5 from a distance BLAKE!
J. Hall
March 2023
I spoke with Anna Strait, she was SUPER AWESOME!!! Loaded me with all the info I need and then some. Thanks Anna!!
E. Lewis
March 2023
I contacted customer service regarding my initial purchase and welcome letter. Corey was able to help me get the information in my welcome letter corrected within minutes. I appreciate the quickness and how easy it was to get this completed. Thanks Corey! Looking forward to booking vacations soon.
M. Schultze
March 2023
So far it’s been good being able to get all answers to my questions. The agent (Tory Cgestnut )I spoke with was very knowledgeable and helpful and kind and pleasant to talk with. He explained everything in detail and I ended the call with a very good understanding of everything. Thank you again Tory C you are the best
T. Bush
March 2023
Christina Blaylock was absolutely amazing. She went over and above to help me. She was very patient. She took her time to answer all of my questions. I don't feel anyone could of done any better. I am so appreciative of her.
K. Guy-Hill
March 2023
My husband and I just booked our dream trip to Hawaii with Tory C. We are very excited!! Tory C. Was able to answer all of our questions and provided exemplary customer service. He is an excellent member of the Monster Team. This will be an anniversary to remember! Thank you Tory C.
C. Boykins
February 2023
Megan Taylor was beyond helpful in explaining everything my package entails. We started chatting through the online through support, and then she called me to further clarify details. I now have all of the information needed, for each of our trips, in one spot with all my questions answered. Can't wait for our next trip! Thanks again, Megan!
N. Johnson
February 2023
Just booked a trip to Charleston, South Carolina for our 5 year anniversary. Worked with Blake Doyle who answered all the questions we had and made it the easiest process!
K. Hill
February 2023
Mark Howard was kind, patient, knowledgeable and personable. He answered all my questions and found me the perfect getaway for my family and me. Thank you Mark!
J. Vitale
February 2023
Corey Mays was very knowledgeable, courteous and friendly. He promptly made our reservations and clearly explained the rules and regulations. He made the planning smooth and enjoyable. Thank you.
K. Ivery
February 2023
Shannon was everything I could hope for in a customer representative. She found me the one perfect reservation in all of Florida for exactly the day I am arriving. She was personable, respectful, and jovial all at the same time. Very detail orientated and made sure I had a clear understanding of all points and items. She also put up with my twisted sense of humor and was a joy to work with. Look forward to socializing with her again the next time I need to book.
K. Benjamin
February 2023
A great experience. Corey Mays found me the perfect vacation in St. Pete Florida! Ocean front! Very professional and awesome service! Thanks!
C. Pace
January 2023
Booked our travel to Cabo San Lucas wit Corey Mays who was very pleasant, knowledgeable and easy to work with. Thanks to Corey we will be off to another wonderful adventure.
P. Federico
January 2023
Andrea was really a amazing. She return a phone call about questions I had regarding an upcoming trip. Answer question as well as gave out great advice. Would ask for her again. Knowledge and great customer service. Truly appreciated!
C. Corn
January 2023
The company makes it easy to book and confirm all inclusive vacation. I spoke with Colleen she was nice, professional and informative about my trip.
B. Taylor
January 2023
Simone was awesome! She answered every question and made us feel even more excited for our upcoming trip.
T. Smith
January 2023
Great service experience from Matt!! He took the time to help me change my reservation and switch destinations, and provided great insight on both the resorts and family friendly activities. Can’t thank him enough.
J. Kona
January 2023
Matt was awesome and helped me book Vegas seemlessly. Literally had the best customer service I’ve ever experienced.
N. Shanklin
December 2022
I highly recommend Corey Mays, he was excellent, patient, answered all my questions. I highly recommend Monster, you won't be disappointed. Thank you for the time and patient.
C. Lux
December 2022
Susan had the best Customer Servive..Susan was kind and was very knowledgable..Susan went the extra mile to provide me with all the information i needed to make a decision on my fantastic trip. I looking forward to working with you for my next trip. Thank you Susan for you Loyalty and hard work. You are the best..Blessings!
L. Outlaw
December 2022
Great Service! Affordable pricing and friendly Staff!!! Tray was awesome and eager to help me with my questions!!!
B. Smith
December 2022
Briennia Jenkins offered excellent customer service, was very polite, friendly, professional and answered all of my questions. Thanks Brie, 5 stars!
A. Gauthier
December 2022
Kayla and Shalaya both provided excellence service with reserving my upcoming trip. They both gave service with a smile 😃 explained my packet and fess thoroughly.
P. Huggins
December 2022
Spoke with Shannon M - she was amazing. Helped out so much with details of our upcoming trip! Look out Atlantic City!!!! Thanks so much Shannon! 🙂 We are looking forward to checking out all that Monster Reservations has to offer.
P. Faria
November 2022
Monster Reservations is an awesome way to have mini vacations with convenient locations. Thank you Rashad Brower for all the help you provided.
C. Peterson
November 2022
Chris D was amazing and listen to all my needs as far as traveling and gave me the best dates and rates! He will definitely book the rest of my trips 👍
A. Green
November 2022
Rashad B was a tremendous asset to me and my family in helping us with our travel plans. He was knowledgeable and patient in explaining everything to us. We will work with Monster again because of the service provided by Rashad.
S. Woodard
November 2022
I worked with Cory Mays. He was so helpful and informative. I called to cancel this whole deal. He worked with me and made me a deal I could not refuse. Great experience with Cory.
D. Elliott
November 2022
My reservation personal person Shaylah was absolutely the best... She completely understood my current situation and not only did she rebook me hassle free as possible but she offered kind words to enlighten my bad day... Thanks Shaylah I wish they were all like you!
T. Elder
November 2022
I called in this morning with questions about an upcoming trip for spring break. Kris was very helpful at getting the information that I needed. Was very helpful, kind and personable. It is amazing to find someone that really seems to care So THANK YOU KRIS
S. Gardner
October 2022
I called with a LITERALLY last minute reservation request (needed a stay for the following week) and just knew there would be no hope. But Mark Howard, my Reservations Specialist, was able to finagle an ALMOST exact match to my request! I’ll have to figure out one extra day, but I’m so relieved! Not only am I booked for Vegas at the very last minute… Mark was also very friendly, courteous, and super helpful! Thank you Mark!
H. Moree
October 2022
Ms. Brittany Bashor gave the absolutely best service and was very helpful in helping me find a destination of my liking. She made my experience exciting and very courteous.
C. Brown
October 2022
I received incredible service from Blake Doyle during my call to Monster Reservations Group. Blake's knowledge, patience, and professionalism enabled me to navigate and clarify several aspects of my travel package. Not only did he provide top tier service, he did it with a great sense of humor and personal touch. When highlighting the current excellent promotional opportunity, he was not pushy nor did he create a high-pressure sales environment in any way. Blake was a pleasure and I hope to work with him in the future.
C. Floyd
October 2022
Thanks so much Rashad Brower for excellent customer service. Now that you've cleared up all my travel questions I'm looking forward to taking off.
K. Walsh
October 2022
First time booking a trip, getting to stay at Tahiti Village!! Our reservation specialists, Rashad B. was wonderful to talk to and took the time to make sure it was available at the right price. Man deserves his own trip. Thank you.
M. Baca
October 2022
I love that I choose this travel group. I love it!!! And the person I just spoke with. Samantha Brown was awesome the 1st time I ever called in and was able to get everything I needed.
J. Williams
September 2022
I needed to change my reservation and Carley Byrnes was able to do it without a problem. She was so nice! Thank you Carley!
L. Bjornaraa
September 2022
Justin was awesome in making my experience heard and addressed. Went into detail to try and make sure all my questions were answered correctly. Excellent job.
S. McGinley
September 2022
Theo was very polite and helpful. He made this experience an ease. The weekend I requested was available because Theo did his best to assure my family and I were adequately accommodated. I appreciated the time he took to here the reason why this date was important and made it possible.
T. Love-Harvey
September 2022
Carly B is great! She helped me with my package after I was waiting for a while and was really quick with everything and very helpful.
E. Clayton Sr.
September 2022
Carly B is great! She helped me with my package after I was waiting for a while and was really quick with everything and very helpful.
A. Branch
September 2022
I had paid for a trip back in 2020. Life happens and I was unable to use it and then forgot. With the email reminder (thanks Monster) I was soon in touch with Sonia, who was super personable, friendly, patient and overall amazing helping me find something that would work. Thank you so much! I'm looking forward to my trip.
R. Cone
August 2022
I used the chat service to contact MonsterRG with a few questions about my upcoming trip to Punta Cana, DR. Whitney was prompt, polite and clear with her responses to me. A very positive experience.
G. MacKenzie
August 2022
My experience with Brian today was fabulous! He answered my call promptly, was super courteous and was ready and able to book my reservation for Cabo San Lucas in a matter of weeks! I could not be happier with his service and am now a fan of Trade Show Travel! Thanks Brian!
P. Bell
August 2022
Simone confirmed my reservation. She was kind and courteous. Simone explained well all of the added trip coverage protection and the price. She was helpful.
L. Campbell
August 2022
Aurora was very helpful and informative about the questions that I asked and she even gave more information than I asked. Thanks a bunch.
L. Hayes
August 2022
It was a pleasure booking our vacation with Brittany B. She was truly a pleasure to speak with and we look forward to seeing and staying at this resort she recommended and said it was very nice.
D. Johnson
August 2022
Unfortunately, I had to change my reservation due to family issue. I spoke to Alicia Wisman in the customer relations department and she made it happen, and it was quick and painless! This lady is certainly an asset to this company!
D. Hazelet
July 2022
Susan @Monster provided me and my wife with outstanding support. She answered all of our questions and provided us with the requested documentation. We thank you Susan.
D. Conway
July 2022
I spoke with Reggie this afternoon. He was extremely friendly, knowledgeable, efficient, and helpful. I’ve been working with Monster Reservation group for a few years now and their customer service is why I keep returning!.
J. Sullivan
July 2022
Travis and the staff are helpful, kind and knowledgeable. I needed the details of my reservation package for my vacations and he went above and beyond to make sure I was fully informed and my needs met. I look forward to doing business with them for the foreseeable future. Top notch team they have there.
V. Downes
July 2022
Best vacation package I’ve ever bought. Corey Mays assisted me today and he was excellent!
R. Lopes
July 2022
I had the pleasure to speak with Mr. Travis Brown concerning my plannings vacations reservations. He was very pleasant and knowledgeable. He efficiently explained my vacation packages with good interest. He was very patient answering my reservation questions. He is a great asset to your Reservation team.
Tanu S.
July 2022
I spoke with Colleen today to ensure that everything was planned and correct. She was very pleasant even after I had to click over to receive a doctors call. She didn't hang up and told me it was okay 👌 In today's world it is hard to find people who who are naturally caring and nice.
T. Fountain
June 2022
Josh W did a great job explaining and answering questions. Quickly checked dates we were hoping for and made the reservation. He also let us know what to expect in email and phone call for confirmation. He made the whole process very easy.
S. Strickland
June 2022
Brittney was wonderful. Great talking to her & making reservations for me!
P. Lackey
June 2022
I worked with Reggie on a trip and he was so professional and helpful. I greatly appreciated him answering all of my questions and trying to get me signed up for things.
N. Hollenkamp
June 2022
I spoke with Slim to make my reservation. She was wonderful. She answered all of my questions. She put me at ease. We travel often and this was a great experience. We are looking forward to our vacation.
S. Washington
June 2022
Tey was very good and professional. Ensured I understood everything and set realistic expectations.
J. Owens
June 2022
