Our guests have spoken and they love their experience! We have an A rating through the Better Business Bureau and 4.8 star Google user rating! Below is just a sampling of what our recent guests have had to say about their experience booking with us…
Rosie was so amazing to work with over the phone. She was sweet, bubbly, and kind! Looking forward to the trip!
Dauiquan was phenomenal. I’m always very concerned about customer service & he went over & beyond. Answered all my questions & made me feel like I was his only customer. Thanks so much!
Alyssa from the start identified me. She was upbeat and asked how she could help me. Through the entire call she used great training to make sure my need/concern was resolved and wanted to make sure I was comfortable with her responses and questions. She is a great representative of Monster Reservations. Thank you
I spoke to Tory and he was really really helpful. I have booked 2 vacations with them and super excited to explore.
April Dawson Was a great help and really help me decide on what vacation destination I wanted to go to. I’d really do appreciate her help. April deserves five stars more if you had them!
Booking with Monster so far has been extremely easy with the help of Cathy McGrath, she made it very easy to change our destination and was very helpful choosing the perfect place to stay with out travel dates in mind. Thanks again Cathy!
Shannon was amazing and so helpful booking my trip to Florida. I am so excited. I highly recommend her to do your reservations. She is great! Thank you Shannon!!!! :
Tory provided outstanding service and is pleasant to talk to. I get the impression he really likes his job. He answered all of my questions in a professional manner.
I had the pleasure of speaking to Cormika Johnson-Richburg and let me say she definitely kept me satisfied and interested in my purchase. At first I was unsure about will I be able to go on vacation to the places advertised, but once she broke down the package I ordered I was very pleased. She was very friendly, helpful, and patient and I would definitely recommend her to another friend for booking travel plans.
Working with Monster is always a breeze. I had the pleasure of working with Michael B. last night and he was very informative and ready and willing to answer any questions I had. He took his time to send me information on multiple sites, to help me make an informed decision. Looking forward to working with him to lock in my next vacation.
My experience with Monster’s reservations was absolutely the best time. Me and my husband celebrated our 3 year wedding anniversary as well as his birthday and it was beautiful, the whole five nights six days were amazing. Thank you so much Monster looking forward to my next vacation with you guys.
I want to say that Kevin in the Promotions department was absolutely fantastic. He was very knowledgeable, enthusiastic and patiently answered all of my questions (some more than once) about the vacation package I got which was a very good deal! I also want to say thank you to Tory Chestnut for giving me the information that I needed about their savings program. He was very pleasant and helpful!
This was our first contact with Monster Reservations Group…and we didn’t quite know how it would go…which turned out to be TERRIFIC! When we called to finalize our reservations our contact was Cody and he was FANTASTIC! We travel pretty frequently and have used a number of venues but rarely have we received the kind of customer service that Cody was provided. He explained our options and answered our questions clearly, pleasantly and thoroughly. He was most attentive and thoughtful, pointing out a number of options and venues that we otherwise would not have considered.
Tracy D. was by far the best with setting up our vacation to Atlantic City NJ. She was bubbly and personable with a very high level of professionalism. She made this a seamless process to pick out a lodging location with the amenities we wanted. 10/10 would love for her to be our representative every time. Thank you so much!
Jacob W was helpful in selecting a resort that worked for my family. He shared some good insight for me to consider and was detailed in the directions and what the expectations were. Appreciate him not rushing through everything. Very nice attitude as well. Wish I could connect with him for every booking!
Excellent customer service by Brittani! She was knowledgeable about all of the different vacations and their many options. She was extremely nice and patient with me and Brittani answered all of my questions. My overall experience was fantastic!
I called today to change my first reservation- Haley was very helpful and gave me good advice for my next booking. She gave suggestions, including travel, accommodations, and lots of other information for possible destinations. Really impressive!
I had the best experience with Colleen Wanzer . I really appreciate how reliable you were in taking care of our vacation. Appreciate and thank you for your service.
Customer service is top notch. Shout out to Tracy E was very helpful searching and recommending spots and dates that would best accommodate my large family.
I can’t wait to go on my trip just hubby and I we are excited and Colleen was very professional and patience with while I’m working and I appreciate her so much I’m going to love stay traveling with monsters vacation trips.
Brittani B was extremely knowledgable, friendly and helpful. We loved working with her. We have dealt with her before and enjoyed the experience then too!
Michelle Jackson was extremely knowledgable and professional. She made our conversation very pleasant. She is an asset to your organization.
Aleigha W. was very helpful answering my questions when I called to make reservations. She explains things very well and am appreciative for the help she provided. Thank you Aleigha!
I spoke with Brittani this afternoon. He was able to help me book my vacation with my granddaughter in Orlando. She was fantastic about checking into questions that I had regarding the resort. Thank you again, Monster Reservations!
Taylor Smith is the best vacation consultant. She’s is knowledgeable, patient, and kind. We booked our first trip with her, and look forward to more. Highly recommend
Ann was very helpful in providing thorough details and recommendations for our stay in Negril Jamaica. She was courteous and answered all of my questions.
We had a TON of questions and Gianna Hill answered every single one of them included helping us navigate the website. I will definitely be contacting Gianna once we finally figure out our first trip with you guys!
Explored options connected to a booking in Lincoln NH today with Aleigha who went above and beyond in terms of providing me with the info and insights needed. exemplary service!
Haley answered all our questions and made the reservation process smooth and simple. Super excited about our next vacation destination, and that it's at a fraction of the normal cost!
Michael B was a great customer service representative. He was able to help me with updating my profile and also offered to help with the travel reservations right away. I would highly recommend it.
Thank you Brandy for taking the time to review my past booking and educate me on my options. You were great and I like the upbeat energy.
India was amazing! She was thorough and thoughtful and very knowledgeable. She was able to answer all of my questions without hesitation.
I just called Monster Reservations Group for the first time to schedule my first vacation and was fortunate enough to work with Susan T. She was fun, patient, knowledgeable and helped me schedule a fantastic trip. Thank you Susan!
I was so impressed with their quality of service. I had to change some dates around which led me to change the travel dates. Jahres Gordon came to the rescue and helped me out without any hassles. Thank you Jahres. You made me and my wife happy.
Myy experience with Jerry was excellent. He took the time and had the patience to help me sort out my trip packages, which was not easy. Any company's customer service should have a person like Jerry. The world would be so much better.
J. Lyson McKenna
I always get great customer service and a wonderful experience.
We purchased a 4 night, 5 day vacation package to Charleston, SC. I had a few questions which Erin McNeany was able to help me with. She provided me with all the information I needed for future vacations. She was professional, friendly and informative. It was a great experience!
I spoke with the representative Kathy who was very professional and friendly. She answered all my questions and even those I didn't even think of. It's was a pleasure working with her and I hope I will have this pleasant experience again with other representatives at Monster Reservation Group.
I am very excited about my upcoming trip to Orlando. Confirming my trip with the help of Pattea Logan was easy and a pleasure talking with her. She was pleasant , professional and informative.
Nick Walker in reservations was amazing! Answered all my questions and helped me choose the ideal getaways.
I have traveled on five or six vacations, and they have always been great. Katelyne did a great job helping me find my next adventure.
Today was my first time booking a reserved vacation. I was fortunate to have Nicolas Walker assisting me! Nick is personable, professional, and the assistance he provided, was beyond anything I had expected. Cannot wait for my vacation!
Alle W was so patient and gave me all the details I needed! Haven't gone on my first trip yet but very much looking forward to all 11!!
I had the pleasure of speaking with Ruby who offered expert and professional service… Her patience and thoroughness helped me make a decision and now we are headed towards some much needed R&R… Thanks Ruby!!!
Anthony S was great, patient and answered all our questions. We were not sure where we wanted to travel to so he looked into numerous locations until we found what worked best. Explained the process, and completed our booking
Such a great and easy booking experience! Kristine who aided in booking our getaway made the process so seamless and found the right resort for our vacation and couldn’t have done it without her help!
Shaquana Cooper was a very polite young lady. Alone with assisting me with my questions concerning my confirmation for my reservation, but she was very helpful with make me feel reassured that my reservation was taken care of!
Michalina was absolutely wonderful, knowledgeable. She has really phone presence, she sounds happy and likes what she does! Which makes her pleasant to speak with!
I am very happy with the customer service Nicolas Walker provided. He was very patient and understanding to my concerns and needs and made sure I got off the phone a happy camper…Thank you so kindly Mr. Nicolas Walker.
I just got off the phone with Gabriella from Monster, and she was absolutely amazing! She took the time to go over each and every location that fit into my last-minute dates. She was extremely helpful in making this process easy for me. Her customer service skills were very good, and she was so very patient while answering all of my questions. She took the time to answer everything thoroughly and did research to help me figure everything out. She's amazing at her job and does it very well.
Every time I call Monster Reservation‘s I get very good customer service. I really appreciate the kindness and details on what I want to do. Thy Ask me questions to find out what I really want and they try to help me. I talk to Blake Doyel today great service.
Great experience so far with the first vacation I experienced. Looking forward to the next in a few months. I enjoyed working with Brian on my plans.
Susan T has continued to go above and beyond with her customer service skills. I recently purchased a Cabo package and needed to alter it to Cancun. She has quickly responded to my emails (and all the silly questions I had) seamlessly. It's safe to say she's a great employee who deserves to be recognized. Kudos to you!!
Lekeya, was super patient and exceptional in her services to ensure I get a perfect vacation!! Thank you!
Great experience. Thanks to Corey Mays for helping me out choosing a great vacation destination and booking me a beautiful resort!! Thank you again.
We had a great time. The resort was awesome. Our Monster rep Corey May was of great help. Plan on using Monster on all our vacation needs.
Susan Cardona was so pleasant. She new my needs and addressed them with such compassion. She has so much experience and was able to give me all the information I needed.
Always a pleasure booking and working with Monster Reservations. Blake Doyle was a super sweetheart & representative for assisting with my reservation changes today! High5 from a distance BLAKE!
I spoke with Anna Strait, she was SUPER AWESOME!!! Loaded me with all the info I need and then some. Thanks Anna!!
I contacted customer service regarding my initial purchase and welcome letter. Corey was able to help me get the information in my welcome letter corrected within minutes. I appreciate the quickness and how easy it was to get this completed. Thanks Corey! Looking forward to booking vacations soon.
So far it’s been good being able to get all answers to my questions. The agent (Tory Cgestnut )I spoke with was very knowledgeable and helpful and kind and pleasant to talk with. He explained everything in detail and I ended the call with a very good understanding of everything. Thank you again Tory C you are the best
Christina Blaylock was absolutely amazing. She went over and above to help me. She was very patient. She took her time to answer all of my questions. I don't feel anyone could of done any better. I am so appreciative of her.
My husband and I just booked our dream trip to Hawaii with Tory C. We are very excited!! Tory C. Was able to answer all of our questions and provided exemplary customer service. He is an excellent member of the Monster Team. This will be an anniversary to remember! Thank you Tory C.
Megan Taylor was beyond helpful in explaining everything my package entails. We started chatting through the online through support, and then she called me to further clarify details. I now have all of the information needed, for each of our trips, in one spot with all my questions answered. Can't wait for our next trip! Thanks again, Megan!
Just booked a trip to Charleston, South Carolina for our 5 year anniversary. Worked with Blake Doyle who answered all the questions we had and made it the easiest process!
Mark Howard was kind, patient, knowledgeable and personable. He answered all my questions and found me the perfect getaway for my family and me. Thank you Mark!
Corey Mays was very knowledgeable, courteous and friendly. He promptly made our reservations and clearly explained the rules and regulations. He made the planning smooth and enjoyable. Thank you.
Shannon was everything I could hope for in a customer representative. She found me the one perfect reservation in all of Florida for exactly the day I am arriving. She was personable, respectful, and jovial all at the same time. Very detail orientated and made sure I had a clear understanding of all points and items. She also put up with my twisted sense of humor and was a joy to work with. Look forward to socializing with her again the next time I need to book.
A great experience. Corey Mays found me the perfect vacation in St. Pete Florida! Ocean front! Very professional and awesome service! Thanks!
Booked our travel to Cabo San Lucas wit Corey Mays who was very pleasant, knowledgeable and easy to work with. Thanks to Corey we will be off to another wonderful adventure.
Andrea was really a amazing. She return a phone call about questions I had regarding an upcoming trip. Answer question as well as gave out great advice. Would ask for her again. Knowledge and great customer service. Truly appreciated!
The company makes it easy to book and confirm all inclusive vacation. I spoke with Colleen she was nice, professional and informative about my trip.
Simone was awesome! She answered every question and made us feel even more excited for our upcoming trip.
Great service experience from Matt!! He took the time to help me change my reservation and switch destinations, and provided great insight on both the resorts and family friendly activities. Can’t thank him enough.
Matt was awesome and helped me book Vegas seemlessly. Literally had the best customer service I’ve ever experienced.
I highly recommend Corey Mays, he was excellent, patient, answered all my questions. I highly recommend Monster, you won't be disappointed. Thank you for the time and patient.
Susan had the best Customer Servive..Susan was kind and was very knowledgable..Susan went the extra mile to provide me with all the information i needed to make a decision on my fantastic trip. I looking forward to working with you for my next trip. Thank you Susan for you Loyalty and hard work. You are the best..Blessings!
Great Service! Affordable pricing and friendly Staff!!! Tray was awesome and eager to help me with my questions!!!
Briennia Jenkins offered excellent customer service, was very polite, friendly, professional and answered all of my questions. Thanks Brie, 5 stars!
Kayla and Shalaya both provided excellence service with reserving my upcoming trip. They both gave service with a smile 😃 explained my packet and fess thoroughly.