GUEST REVIEWS

Our guests have spoken and they love their experience! We have an A rating through the Better Business Bureau and 4.8 star Google user rating! Below is just a sampling of what our recent guests have had to say about their experience booking with us…
I recently joined Monster Reservations Group and am excited to take my first trip. My Activations specialist was Jesse B. and he was great to work with. After signing up I have had several questions and the follow up from Jesse has been timely and spot on! He is a real pleasure to work with.
J. Telder
January 2026
Monster Customer Service team is simply the BEST. I had the pleasure of getting Brittany Peppless on the line and she was amazing….Kind, patient, caring and just fun to talk too. I 💕 love her vibes and her tenacity to get you results. Brittany’s personality and people skills make her a definite asset to this company.
M. Edmond
January 2026
Bevon R. Was super helpful and kept me at ease while trying to figure out a stressful booking around a holiday. He found me a beautiful hotel and I’m so thankful.
J. Bailey
January 2026
Absolutely love being a member of Monster. From the easy access to amazing destinations to the awesome representatives i speak to for booking, I highly recommend!
A. Reyes-Broyles
January 2026
Great company with a lot of options. I am glad I retired to take advantage of all the trips. Linda was an excellent service person and was able to get me 2 more vacations for pennies. I love my membership with Monster. Thanks!
J. Stangarone
December 2025
I had a great experience with Imani Green the representative. She was very friendly, professional, and extremely knowledgeable. She took the time to explain everything clearly and made sure all my questions were answered. Excellent service!
A. Jimenez
December 2025
Garrey S. was extremely friendly and answered all of my questions. He was a pleasure to talk to and made my planning seamless. I appreciate his knowledgable service.
C. Torres
December 2025
You have some companies where you can never get through on the line or able to talk to a live person but I will say that with them, every time I have called I was able to talk with someone so that alone is GREAT especially for me! They’re very nice especially Ms. Dacia M. She answered all my questions and clarified everything I needed to be clarified. Great customer service! My trip isn’t until February but I’d book with them any day again!
K. Morton
December 2025
Today I was in contact with Candace B regarding an upcoming vacation to Hawaii that I am planning. Candace was very knowledgeable and helpful in answering my questions and solving an Issue for me. Looking forward to a wonderful trip!!
A. Wright
November 2025
Keoni Burke was extremely helpful in booking with Monster Resevations . He was completely professional and patient with all of our questions.
I would definitely hire him if I was looking for a new hire . Your company should be very proud of him . He did a wonderful job.
C. Maslona
November 2025
Matthew B. Was excellent with answering all of my questions in regard to the planning of my upcoming 2026 vacations! Awesome customer service!!!
J. Torain
November 2025
Rolanda was awesome! She answered all of my questions and was there to support me fully. She always makes me feel comfortable and she ensured to make my vacation as ADA as possible. Thank you Rolanda and I look forward to working with you in the future!
P. Vlasich
November 2025
It was an easy experience to make reservations for my vacation. Rolanda Lewis did a great job answering my questions and explaining everything in detail.
D. Powell
October 2025
Monster Reservations have absolute the best promotions. I was able to get 6 vacations for a fraction of the cost anybody else would offer. I’ve stayed at 2 resorts so far and I could not be more pleased with this purchase. Everything online told me not to do it, Im glad I trusted my gut because my experience has been incredible. I cant wait to do my 8 day 7 night bucket list trip to Australia. If you have reservation’s about using this company, please let your own experience speak for itself. I will be using Monster for all my future travels.
M. Sochaki
October 2025
The customer service has been exceptional and very informative. Allie answered all my questions and got me excited for our vacation. We can’t wait for our Orlando vacation.
C. DeVries
October 2025
We love using this company and have NEVER had any issues. There’s always real person to answer your call. Jay P was personable, knowledgeable, and efficient.
C. Williams
October 2025
Tristan Jones was very helpful with all our questions and concerns and did an awesome job of making us feel comfortable and safe using Monster Reservations Group. We are eager for our next trip.
T. Vain
September 2025
I appreciate the services of Monster’s Kailey McClellan. These folks are F-R-I-E-N-D-L-Y, and Ms. McClellan not only worked to help me book a vacation but clarified a few things about the package, the service, and other vacation options. Thank you!
I. Dugan
September 2025
Monster reservations are awesome. They hook me up with what they laid out hands-down they are top-notch will use them again one of the best.
H. Davis
September 2025
If I had Jonte Johnson taking care of all my traveling, I would be thrilled. He was the best person I’ve spoken to about my up & coming trip. He explained everything clearly to the point I had very few questions. In the past, it has not been easy. To be clear, this is for Mr. Johnson. You’re the best. Thank you.
V. Mullen
September 2025
Monster Reservation Group are reliable and professional I can count on them anytime. Show me kindness and considerable cooperation for the last 6 years.
J. Stankovich
August 2025
Every time I call, everyone is so helpful and kind and accommodating. Today was especially good with my rep. She was great and very patient with me!!! They are real vacation places that are really beautiful. We had a great Stay in Orlando, this spring. Looking forward to many more adventures with them.
R. Simpson
August 2025
I’ve been doing business with this company for many years. I get amazing deals and they are always very helpful and professional. Strongly recommended.
H. Trinadad
August 2025
I am soooooo glad that I was able to call Monster Reservations and book my vacation with Rontai Johnson. She was so helpful, understanding, knowledgeable, and patient. She really went above and beyond to accomodate me and make me a satisfied customer. I really appreciated her service. Thank you very much Rontai.
K. Thompson
August 2025
I just booked our 1st 2 vacation packages with Monster and my travel Rep Joseph was absolutely amazing and so very patient with me trying to make my selections. Thank you Joseph!!!
J. Tarno
July 2025
Called monster Reservations group to make my first reservation. Torie Outlaw was very knowledgeable and helpful. She took the time to explain everything in detail from the questions that we had. all in all, it was a great experience looking forward to our vacation.
R. Beaumia
July 2025
Customer Rep Nayshawn Jenkins was very fast and accurate in providing info on several travel packages I needed!! Many thanks Nayshawn!
C. Jones
July 2025
INCREDIBLE Customer Service…consistently!! COLLEEN Wanzer was no exception!! She was SO helpful! Confirmed my stay in detail, followed up with an email, offered me an additional gift (for posting a short clip of my future stay) and answered ALL my questions about travel in general!! Stay tuned…I’ll be sharing info about my vacay real soon!!
M. Woolridge
July 2025
Thank you so much Kailey for making my experience with monster vacation s great one. She knew exactly what to do to get me on my way to a GREAT vacation.
L. Marie
June 2025
Wendi was a wonderful help planning our all inclusive stay in Puerto Vallarta. This will be our second vacation using Monster, and we had an excellent experience the first time and are anticipating the same with this trip!
J. Talladay
June 2025
Ms. Lieyah was so compassionate, knowledgeable, and helpful accomplishing what I needed done. Grateful for a job well done. I am so excited. And will recommend Monster to all my friends.
B. Byrns
June 2025
10 out of 10 recommend Joel Paradis! He was very patient and absolutely wonderful and explained everything in detail!
M. Truncale
June 2025
Monster Reservations is a great vacation partner. Tyanna Brown was friendly and helpful with the arrangements. Looking forward to my next trip.
J. Yellon
May 2025
Miss Kino Williams is absolutely amazing. She makes us feel like she’s our own personal concierge. She takes her time and make sure that we completely understand everything. She keeps things easy. This is the second time I’ve got to joyfully speak with her and both times she has Gone farther than expected to make sure that we are taken care of. She is absolutely amazing and whoever gets to work with her or she works for is very lucky.
D. Shirey
May 2025
I had a great experience with the customer service team—they were friendly, efficient, and had no trouble accommodating my reservation dates. Everything was handled smoothly and professionally.
I especially want to recognize Jordan Thomas, who was an excellent service representative. He was polite, courteous, and made the entire process feel easy and stress-free. It’s clear he takes pride in delivering great service.
Overall, I’m very pleased and would definitely recommend their team to others. Thank you for making things so simple and pleasant!
T. McDonald
May 2025
I recently booked a resort stay through Monster Reservation, as anVIP member and had the most amazing experience with my children! The resort was packed with family-friendly amenities — from multiple parks and swimming pools to a relaxing hot tub and even fishing spots that my kids absolutely loved. Everything was incredibly clean, well-maintained, and peaceful, which made for a perfect escape from the everyday working class family.
T. Gibbs
May 2025