“Hi everyone, to whom this may concern, I am here to rate and review Monster Reservation Group. I am especially impressed with my own personal Vacation Specialist Customer Service Experience at this company. today by telephone conversation. I called up today, on 04/27/2018 to ask for more clarity on my vacation package and was extremely fortunate to have gotten the chance to speak with a Vacation Specialist by the name of CALEB, whom works in the General Questions Department. I am very pleased to announce that I received exceptional customer service from this young man. I really appreciate him!
He proved to be adequately skilled and knowledgeable in his area of expertise, and job duties at Monster Reservation Group. He is a great sales person in my opinion! He made me happy that I chose to buy my package! Caleb was patient and courteous, as he listened attentively to each of my concerns.and request. He verbally explained I asked that he send an email to me with my PACKAGE DETAILS and or the(Terms and Conditions) of my specific package w everything I needed to know and understand about my package purchase.. Overall, Caleb proved to me that he was truly serious about being at my service to ensure that my Husband and I will encounter the most satisfying vacation package experience possible. Now, because of my customer service experience today with Caleb, I would indeed just like to express that I am definitely a satisfied customer of this company because Caleb handled all of my inquiries with an utmost respect and he did it all in a very decent, timely, professional manner.
Therefore, for my personal review, I am personally recommending this company to the public and rating it as Five Stars.”