GUEST REVIEWS

Our guests have spoken and they love their experience! We have an A rating through the Better Business Bureau and 4.8 star Google user rating! Below is just a sampling of what our recent guests have had to say about their experience booking with us…
Jennifer and Trina were both awesome, sounded so genuine and happy on the phone. I really appreciated talking with both of them and it helped me feel SO excited about booking and confirming my trip to Hawaii! Thanks so much Monster Reservations Group! Those two ladies need raises!
L. Howard
June 2026
Selema with Customer Service was a joy to talk to. She was very understanding and patient with me. I really appreciate how she was able to resolve an issue and wanted to make sure I was truly satisfied. Thank you Selema! My family and I are looking forward to our next vacay!
S. Burdine
June 2026
J. Wilson
June 2026
I had a wonderful representative that gave me the best service possible. Absolutely went above and beyond expectations and helped find the best resort for my husband and my stay in Vegas! I will definitely be booking with Moster again, but hopefully I will have my representative again.
T. Howell
June 2026
I had the pleasure of working with Joanna Edwards at Monster Reservations. She helped me pick out a place for a vacation. She was so patient as I kept asking her about different places in different states. I highly recommend working with Joanna when you’re ready to plan your vacation!
D. Roeder
May 2026
J. Pruitt
May 2026
G. Ruppell
May 2026
T. Wylde
May 2026
Had a great experience working with Monster Reservations Group, especially with Kyleigh Gross. She was responsive, organized and made the entire process smooth from start to finish. Every detail was handled efficiently and I truly felt taken care of. Highly recommend working with her!
S. Strube
April 2026
Wonderful experience; thorough, accommodating and quick! Amir Clark was the best!
A. Zerilli
April 2026
I called to verify the details for a trip to Cancun in May. Katie P walked me through all the details and sent an email confirming everything. She stayed on the phone until we got the email and made sure it addressed all of our issues.
S. Murphy
April 2026
I’ve really enjoyed working with Monster. They are very clear, don’t give you any kind of runaround, and the value is great. Salone was my recent representative and she was great! Professional, helpful, and knowledgeable. 10/10
K. Schofield
April 2026
Excellent service, and great deals. Highly recommend this group for vacation planning options. Tyler Brooks was fantastic.
K. Watt
March 2026
Great service, everyone was so wonderful. Very accommodating and efficient service. Great team.
A. Ellis
March 2026
Monster offers great value and flexibility and quality customer service. Katie was pleasant, knowledgeable, and helpful in explaining how to best utilize our vacation days. Many thanks, Katie!!!
W. Pecic
March 2026
Just wanna say shout out to customer service! I got one mildly confusing email today after booking my reservation and immediately after calling in, Rolanda, my service agent, assured me, and took the steps to confirm everything was booked and confirmed the way it should be. She even promised to follow up with me the following week to make sure I received everything and answer all the questions I might have. Incredible 👏🏻
K. Watson
March 2026
Ryan Reco – provided me with a direct line of contact, and assured me he would be there whenever l called. So I called several times and must say he was true to his word. Great customer service. HIGH FIVE TO RYAN
J. Sullenberger
February 2026
You have one of the best customer service people that I have ever interacted with. Nicolas was very knowledgeable, friendly and helpful. He has a better grasp of geography than most people these days. I highly recommend him for a promotion.
R. Mundhenk
February 2026
This is a great package the reservation was easier than I have ever had. Great.
B. Archer
February 2026
Sydney Downey was a great person to work with. She totally understood the issue I was having and went above and beyond for me! Thank you Sydney!! 5 star with her for sure!
L. Zimmer
February 2026
I recently joined Monster Reservations Group and am excited to take my first trip. My Activations specialist was Jesse B. and he was great to work with. After signing up I have had several questions and the follow up from Jesse has been timely and spot on! He is a real pleasure to work with.
J. Telder
January 2026
Monster Customer Service team is simply the BEST. I had the pleasure of getting Brittany Peppless on the line and she was amazing….Kind, patient, caring and just fun to talk too. I 💕 love her vibes and her tenacity to get you results. Brittany’s personality and people skills make her a definite asset to this company.
M. Edmond
January 2026
Bevon R. Was super helpful and kept me at ease while trying to figure out a stressful booking around a holiday. He found me a beautiful hotel and I’m so thankful.
J. Bailey
January 2026
Absolutely love being a member of Monster. From the easy access to amazing destinations to the awesome representatives i speak to for booking, I highly recommend!
A. Reyes-Broyles
January 2026
Great company with a lot of options. I am glad I retired to take advantage of all the trips. Linda was an excellent service person and was able to get me 2 more vacations for pennies. I love my membership with Monster. Thanks!
J. Stangarone
December 2025
I had a great experience with Imani Green the representative. She was very friendly, professional, and extremely knowledgeable. She took the time to explain everything clearly and made sure all my questions were answered. Excellent service!
A. Jimenez
December 2025
Garrey S. was extremely friendly and answered all of my questions. He was a pleasure to talk to and made my planning seamless. I appreciate his knowledgable service.
C. Torres
December 2025
You have some companies where you can never get through on the line or able to talk to a live person but I will say that with them, every time I have called I was able to talk with someone so that alone is GREAT especially for me! They’re very nice especially Ms. Dacia M. She answered all my questions and clarified everything I needed to be clarified. Great customer service! My trip isn’t until February but I’d book with them any day again!
K. Morton
December 2025
Today I was in contact with Candace B regarding an upcoming vacation to Hawaii that I am planning. Candace was very knowledgeable and helpful in answering my questions and solving an Issue for me. Looking forward to a wonderful trip!!
A. Wright
November 2025
Keoni Burke was extremely helpful in booking with Monster Resevations . He was completely professional and patient with all of our questions.
I would definitely hire him if I was looking for a new hire . Your company should be very proud of him . He did a wonderful job.
C. Maslona
November 2025
Matthew B. Was excellent with answering all of my questions in regard to the planning of my upcoming 2026 vacations! Awesome customer service!!!
J. Torain
November 2025
Rolanda was awesome! She answered all of my questions and was there to support me fully. She always makes me feel comfortable and she ensured to make my vacation as ADA as possible. Thank you Rolanda and I look forward to working with you in the future!
P. Vlasich
November 2025
It was an easy experience to make reservations for my vacation. Rolanda Lewis did a great job answering my questions and explaining everything in detail.
D. Powell
October 2025
Monster Reservations have absolute the best promotions. I was able to get 6 vacations for a fraction of the cost anybody else would offer. I’ve stayed at 2 resorts so far and I could not be more pleased with this purchase. Everything online told me not to do it, Im glad I trusted my gut because my experience has been incredible. I cant wait to do my 8 day 7 night bucket list trip to Australia. If you have reservation’s about using this company, please let your own experience speak for itself. I will be using Monster for all my future travels.
M. Sochaki
October 2025
The customer service has been exceptional and very informative. Allie answered all my questions and got me excited for our vacation. We can’t wait for our Orlando vacation.
C. DeVries
October 2025
We love using this company and have NEVER had any issues. There’s always real person to answer your call. Jay P was personable, knowledgeable, and efficient.
C. Williams
October 2025
Tristan Jones was very helpful with all our questions and concerns and did an awesome job of making us feel comfortable and safe using Monster Reservations Group. We are eager for our next trip.
T. Vain
September 2025
I appreciate the services of Monster’s Kailey McClellan. These folks are F-R-I-E-N-D-L-Y, and Ms. McClellan not only worked to help me book a vacation but clarified a few things about the package, the service, and other vacation options. Thank you!
I. Dugan
September 2025
Monster reservations are awesome. They hook me up with what they laid out hands-down they are top-notch will use them again one of the best.
H. Davis
September 2025
If I had Jonte Johnson taking care of all my traveling, I would be thrilled. He was the best person I’ve spoken to about my up & coming trip. He explained everything clearly to the point I had very few questions. In the past, it has not been easy. To be clear, this is for Mr. Johnson. You’re the best. Thank you.
V. Mullen
September 2025