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GUEST REVIEWS
Our guests have spoken and they love their experience! We have an A rating through the Better Business Bureau and 4.8 star Google user rating! Below is just a sampling of what our recent guests have had to say about their experience booking with us…
MJ rocked! So personable and thorough in her explanation. I admired her patience with me as I changed my mind mid stream and she was more than helpful to make me feel better with my new selection. She's a gem!
S. Neal
August 2024
Monster is making it more affordable to bring my family to Disney Land! Thank you Terrica Bell!
J. Koltz
August 2024
Hunter was awesome. Very knowledgeable about all aspects of my trip!
J. Wood
August 2024
Akita Williams helped me book and confirm my vacation! Super helpful and nice. Thanks again!
J. Aalid
August 2024
Excellent customer service from Rey Reynolds. This is my first time booking with Monster and I had a tons of questions snd Rey answered all of them in a very professional way. He took his time to listen to me and explain every detail that i needed to know before proceeding with my booking. Thanks Rey and I cant wait to go for my vacation.
H. Shija
August 2024
The reservation phone call was long but the agent Alyssa Jackson made it very pleasant. We are exited to start our mini vacation. We hope all those we meet are as patient and kind.
P. Vaughan
August 2024
LaWanda Marshall was the best phone concierge we have ever had. She was personable and bubbly throughout the conversation and was able to reschedule our trip without any hassle. You rock girl!
J. Reeder
August 2024
Mr. Lamont Welch was very sweet, knowledgeable, patient, and funny!! He answered all my questions slowly and thoroughly. He spoke very well and I was lucky to be able to speak with him! He does great at what he does. I can’t walk to speak to him again when we are ready to book!!
B. Kaltenborn
August 2024
Lisa King was excellent, she was professional, knowledgeable and friendly. I enjoyed my experience and recommend your company to friends.
J. Madison
August 2024
Daniel Perry was amazing in explaining all the vacation options and so helpful in finding the perfect stay for my family!
T. Roman
August 2024
Kristine C was such a pleasant, professional, thorough and concise customer service rep. She was so helpful in helping me plan my birthday Cancun vacation!!! Great job!!
L. Peterson
July 2024
Trace was excellent to work with... attentive and willing to work to provide us with the right accomodations. We're getting ready for Hilton Head!
N. Mckelvey
July 2024
Zack W. Was very helpful made it where it was easy to understand what was involved with our vacation. Zack was a respectful young man and treated me like I was the only person he had to help all day. Like I was the only person he was helping that day. Thanks Zack for caring about us and representing your company.
A. Miller
July 2024
I talked to Anthony on the phone to schedule our trip to the Smokey Mountains resort. He was very knowledgeable and spontaneously answered every question I had to my satisfaction. Thanks Anthony!
C. Cambell
July 2024
Mr. Lamont Welch of Monster Reservations Group was most helpful in making arrangements with me for our trip to Mrytle Beach, SC, in September. He is a vibrant college student who answered my questions with a great personality, with humor, and with the exact information that I was seeking. I wish him well in all of his endeavors. Thank you!
J. Brown
July 2024
Susan and I worked together for over an hour to find and reserve the best all inclusive resort for my husband's birthday celebration. She was kind and considerate. Thank you Susan Cardona!!
T. Spears
July 2024
Rey Reynolds was awesome, funny and so accommodating .appreciated all his work.
M. Rosario
July 2024
Dacia was awesome at helping me get my reservation she gave great travel ideas and excursions and places to visit while in the Bahamas totally awesome service.
N. Burrell
July 2024
Spoke with Cassie Dockbry very pleasant experience got me rebooked and everything rolled over to cover all expense. .5 stars ty Cassie
J. Carr
July 2024
Skylar Johnson was fantastic as she explained in detail the package I had bought last year and hadn't used yet. She got my first reservation all confirmed and ready to travel! Thanks, Skylar, for being so patient and informative!
J. Macaluso
July 2024
David @Regal was very professional, and pleasant to speak to. She help me with multiple questions that I had. She looked at several resorts and places to stay. Explained in detail about the resorts truly encouraged me. I was making the right decision to go with monster destination’s.
A. Palacio
June 2024
Monster agent, Christina Swankie, was the best. Courteous, professional, and above all, competent. She was able to correct booking errors and confusion created by both me and the vacation seller, Booksi. Today's transaction is my third with Booksi/Monster and I expect my experience with my upcoming vacation will turn out to be as good as the first two. Book with confidence.
M. Anda
June 2024
I worked with Tracy to get my Punta Cana trip rebooked. Process was easy and straightforward. I can’t wait for my trip!!
S. Scraper
June 2024
MJ gave great customer service, very friendly, encouraging, knowledgeable and professional. I loved talking to her like talking to family. MJ was Awesome - Thank you for making this first reservation feel comfortable and easy.
A. Willingham
June 2024
I spoke with Blake Doyle and he was amazing! He explained everything to me and also found exactly what I was looking for in a vacation! So kudos to him. I can't wait until my trip to Hilton Head island!!!
C. Car
June 2024
Christina Swankey was easy to work with and very helpful and patient. She answered all my questions, and was positive and kind! Definitely book with her!
K. Johnson
June 2024
I've had several interactions with Monster Group over the last couple of years all of which have been positive. Makes traveling with littles so easy!
S. Glawe
May 2024
Ben Denton was very helpful and answered all my questions completely and professionally. I have always had great service when I call Monster Reservations. Top notch!
T. Dunn
May 2024
Sabrina was enthusiastic in her approach to this sign-in process. She was knowledgeable and extremely polite. If she is an example of what we can expect for service from Monster, we will be doing business with them for a long time to come!
H. Sleeper
May 2024
Spoke with Ryan S., who helped me with my reservation date(s) He was very personable, professional, and knowledgeable. Very thorough in explaining the reservation procedure, and what to expect at my destination.
J. Mickels
May 2024
Jose was great and very helpful, professional and told me jokes while waiting. Absolutely a great experience 😊 thank you Jose for your support and patience. 😊
S. Vera
May 2024
Our travel agent Asia from Monster Travel was very helpful. She even served us during Memorial Day which means she may have taken time away from her own free time with family to help us. She suggested different options to fit our needs until we found the best resort for our vacation during the days we had planned.
F. Diaz
May 2024
Colleen was most helpful and thorough in the confirmation process. Looking forward to our trip with Monster to Puerto Vallarta.
D. Hathcock
May 2024
I want to express my appreciation to Clayton Self for the amazing job he does for his clients! He took his time and went through all details of my booking while explaining and guiding me through every step of the way until my booking was finalized! Now I’m ready and counting down till my vacation in the next few weeks! Keep up the good work Clayton!
L. Jadaga
May 2024
Love this company. They are personable and very accommodating. When I’ve had a conflict with my travel dates, they are so easy to work with. I just spoke with Sabrina about an upcoming trip and she couldn’t have been more pleasant to work with! Answered all of my questions and made some excellent suggestions.
B. Kane
May 2024
William Ferrand was so extremely helpful and patient with helping me understand the whole process and was very informative and so polite….just a sweetheart!! I’m so ready for my anniversary trip!! Thanks guys!!
S. Arnett
May 2024
Destiny L. helped me get the perfect vacation. This is my second trip with Monster and they have helped me get the best vacations for family trips. Thanks
R. Naftel
April 2024
Called Monster and was very pleased how professional the vacation rep named Ashley Beasley was. I had a bunch of questions and she was able to answer each and every one of them with know problem. She was very engaging and happy and I always like to talk to people who sound happy on the phone. It makes me happy and makes my day. I will speak to her again when I get ready to book my next trip. Good look Ashley
C. Andersen
April 2024
I worked with Aaron on a very complicated reservation problem. He was amazingly easy to work with and provided detailed information on how to resolve my issue. This resolution was a length process, never did I feel like I was being rushed or that he was not listening to my concerns. I wish all my transactions with customer service went this well. Hang on to this guy - and give him a raise.
S. Moses
April 2024
Wayne in reservations was very professional. He answered all my questions and looked up what I wanted versus what was offered and found and changed to what I requested. Loved my experience with Wayne Davis.
L. Hamilton
April 2024
Kris with a K is always more than helpful during my bookings! We love Monster!!!
N. Pryor
April 2024
Reservation process was pretty smooth and easy! Lorenzo made booking our trip a breeze! Even when we need extra help, he was very patient and walked us through everything. He made sure we understood all the ins and outs of our trip. Thank you Lorenzo!
M. Anderson
April 2024
I have noting but great things to say about my concierge at Monster Vacations. It was so easy to book my trip to Cocoa Beach! I am super excited after talking to them. Ohhh my Gosh! I am booked and ready to go!!! I never know travel planning could be so easy! Thanku Thanku 😊 and Thanku again!
C. Spofford
March 2024
Very easy to work with, great communication. I am always worried about availability and difficulty making reservations when working with resellers of travel, but this has never been the case with Monster. They are very helpful and easy to work with. Big shout out to Kim who helped me with my most recent inquiry.
E. Sirnes
March 2024
Blair F was so helpful in trying to find me the perfect vacation spot in Hawaii. I really appreciated it! Thank you so much Blair!
J. Jones
March 2024
Always a good experience when calling Monster Reservation Group. Thank you.
J. Yarahmadi
March 2024
It was a pleasure speaking with Pamela this afternoon. She was very knowledgeable and personable and helped me finally make my vacation plans with my family.
N. Brandt
March 2024
Love Monster Reservation Group!!! They make it so easy to book and actually go on vacations!!!
D. Winters
March 2024
We worked with Holly she went way above and beyond to help us, never had anyone do as much as her. She's very honest and helpful can't recommend her enough.
R. Rufty
February 2024
This is our third booking we have made with Monster. We are happy with each vacation we have taken so hoping the DR is no exception to the rule.
A. Bryant
February 2024
Shauna was phenomenal!! Very energetic, positive and encouraging! She was kind and thorough with all updates and questions. Thank You and have a marvelous day!!
T. Knight
February 2024
Susan Cardinals is one of the friendliest, punctual, professional and easy to talk to associates you could encounter. She was so friendly and welcoming in her voicemail and when I spoke to her in person she quickly delivered the answers to all of my questions.
S. Gallegos
February 2024
I had the pleasure of speaking with Eric today regarding a reservation. He was very knowledgeable about Monster properties and really helped with my reservation. He represents the Company very well and treated me as a valued customer. Thank you Eric!
J. Anderson
February 2024
Thank you Makela Vereen, for booking my vacation today. You have very good customer service skills. I told you what I wanted and you delivered. Keep doing what you do.
S. Ford-Edwards
February 2024
I spoke with Joseph Crawford today and booked a 6 day/5 night stay in Punta Cana… I think Joseph is quite an asset to Monster Vacations. I enjoyed his presentation, he is very knowledgeable and ever so pleasant to work with… Thank you Joseph.
T. Neighbors
February 2024
Lisa King was just awesome. She was very patient and took the time to find the perfect vacation for my family.
R. Keys
February 2024
Had a great experience with Orlando Burke. He was patient with this old lady and very helpful!
I. Martinez
February 2024
Tamara Paul was an excellent travel representative. She was very patient, kind, and very thorough with me in planning my vacation. She was very dedicated to helping me find the perfect destination.
P. Harris
February 2024
Pamela did a great job of working on getting me booked for our stay in Nashville. Even though our original resort was booked for the dates we requested, Pamela was able to get us squared away and everyone was happy! The world would be a better place if all services were provided by people with Pamela's work ethic!
J. Leathers
January 2024
We purchased some future vacation vouchers through Monster and, while we have yet to use them, I wanted to write this review to say that their customer service is lovely! I spoke with Trey Brown recently to get more detailed information about our purchase and he was so nice and patient with me. He gave me crystal clear information and instructions, so I feel prepared to book our trips (when we finally decide on a destination!). Really one of the better experiences I've had when calling a customer service line. Thank you again, Trey, and I hope I get connected with you when I call to book!
M. Taylor
January 2024
I spoke with Christian Gipson this evening. All went very well and I would definitely work with him again. He was informed, professional, polite, and helpful. He went above and beyond my requests, helping me navigate the roiling waters of New York City. Good job, Christian!
R. Stiefel
January 2024
Ashley P. is outstanding and she deserves to be recognized for her high level of customer service. Ashley is extremely knowledgeable and so patient. I had an issue with my card while she was assisting me and not only was she very accommodating she showed diligence and never gave up. Her personality is charming. She is a joy to work with at Monster Reservations Group. Thank you, Ashley P.
C. Hardy
January 2024
Sarah Tackett was absolutely amazing! She did not rush me and helped find my family exactly what we were looking for! Wonderful people and customer service skills! Definitely one of the greatest representative I have talked to thus far with this company!
E. Santana
January 2024
Reservation staff are easy to work with at Monster. They have access to information about the hotels to book your next travel destination. Our agent Nicole Bryant was excellent and walked us through the whole reservation process of booking our next getaway.
A. Phelps
January 2024
Michael B. was a great help in providing all the information I needed to book my trip! 2024 is going to start off with a bang. Thanks, Michael B.!
A. Holder
December 2023
Colleen was very pleasant and answered all my questions regarding our upcoming reservation! We are looking forward to our stay in Myrtle Beach!
M. Donahue
December 2023
Shannon M. helped me get my reservation completed and provided me with Outstanding customer service, by answering all my questions and being very professional!
R. Rod
December 2023
Just had a great call with Jessie at Moster and am excited she was able to set up a vaca for my good friend and client Steve. She was upbeat professional and well informed.
M. Crovisier
December 2023
Kai has been an awesome rep for Monster and helped me/my family with Great Vacations:). Thank you so much.
S. Kumar
December 2023
Great customer service! Nicole Bryant was the best! She was so friendly that I could hear the smile in her voice. She went out of her way to help me schedule my vacation and made the whole transaction clear, fast, and fun! Thanks again Nicole!
D. Lopez
December 2023
Rosie was so amazing to work with over the phone. She was sweet, bubbly, and kind! Looking forward to the trip!
D. Kee
November 2023
Dauiquan was phenomenal. I’m always very concerned about customer service & he went over & beyond. Answered all my questions & made me feel like I was his only customer. Thanks so much!
C. Roberts
November 2023
Alyssa from the start identified me. She was upbeat and asked how she could help me. Through the entire call she used great training to make sure my need/concern was resolved and wanted to make sure I was comfortable with her responses and questions. She is a great representative of Monster Reservations. Thank you
J. Walker
November 2023
I spoke to Tory and he was really really helpful. I have booked 2 vacations with them and super excited to explore.
A. Debnath
November 2023
April Dawson Was a great help and really help me decide on what vacation destination I wanted to go to. I’d really do appreciate her help. April deserves five stars more if you had them!
C. Lisle
November 2023
Booking with Monster so far has been extremely easy with the help of Cathy McGrath, she made it very easy to change our destination and was very helpful choosing the perfect place to stay with out travel dates in mind. Thanks again Cathy!
M. Olivett
November 2023
Shannon was amazing and so helpful booking my trip to Florida. I am so excited. I highly recommend her to do your reservations. She is great! Thank you Shannon!!!! :
C. MacDuff
November 2023
Tory provided outstanding service and is pleasant to talk to. I get the impression he really likes his job. He answered all of my questions in a professional manner.
D. Richmand
November 2023
I had the pleasure of speaking to Cormika Johnson-Richburg and let me say she definitely kept me satisfied and interested in my purchase. At first I was unsure about will I be able to go on vacation to the places advertised, but once she broke down the package I ordered I was very pleased. She was very friendly, helpful, and patient and I would definitely recommend her to another friend for booking travel plans.
D. Latham
November 2023
Working with Monster is always a breeze. I had the pleasure of working with Michael B. last night and he was very informative and ready and willing to answer any questions I had. He took his time to send me information on multiple sites, to help me make an informed decision. Looking forward to working with him to lock in my next vacation.
M. Joseph
November 2023
My experience with Monster’s reservations was absolutely the best time. Me and my husband celebrated our 3 year wedding anniversary as well as his birthday and it was beautiful, the whole five nights six days were amazing. Thank you so much Monster looking forward to my next vacation with you guys.
T. Lewis
October 2023
I want to say that Kevin in the Promotions department was absolutely fantastic. He was very knowledgeable, enthusiastic and patiently answered all of my questions (some more than once) about the vacation package I got which was a very good deal! I also want to say thank you to Tory Chestnut for giving me the information that I needed about their savings program. He was very pleasant and helpful!
A. Ariwoola
October 2023
This was our first contact with Monster Reservations Group…and we didn’t quite know how it would go…which turned out to be TERRIFIC! When we called to finalize our reservations our contact was Cody and he was FANTASTIC! We travel pretty frequently and have used a number of venues but rarely have we received the kind of customer service that Cody was provided. He explained our options and answered our questions clearly, pleasantly and thoroughly. He was most attentive and thoughtful, pointing out a number of options and venues that we otherwise would not have considered.
K. Kammerer
October 2023
Tracy D. was by far the best with setting up our vacation to Atlantic City NJ. She was bubbly and personable with a very high level of professionalism. She made this a seamless process to pick out a lodging location with the amenities we wanted. 10/10 would love for her to be our representative every time. Thank you so much!
S. Smith
October 2023
Jacob W was helpful in selecting a resort that worked for my family. He shared some good insight for me to consider and was detailed in the directions and what the expectations were. Appreciate him not rushing through everything. Very nice attitude as well. Wish I could connect with him for every booking!
D. Chambers
October 2023
Excellent customer service by Brittani! She was knowledgeable about all of the different vacations and their many options. She was extremely nice and patient with me and Brittani answered all of my questions. My overall experience was fantastic!
I. Dobson
October 2023
I called today to change my first reservation- Haley was very helpful and gave me good advice for my next booking. She gave suggestions, including travel, accommodations, and lots of other information for possible destinations. Really impressive!
T. Howe
September 2023
I had the best experience with Colleen Wanzer . I really appreciate how reliable you were in taking care of our vacation. Appreciate and thank you for your service.
R. Saffore
September 2023
Customer service is top notch. Shout out to Tracy E was very helpful searching and recommending spots and dates that would best accommodate my large family.
S. Stanley
September 2023
I can’t wait to go on my trip just hubby and I we are excited and Colleen was very professional and patience with while I’m working and I appreciate her so much I’m going to love stay traveling with monsters vacation trips.
Q. Lewis
September 2023
Brittani B was extremely knowledgable, friendly and helpful. We loved working with her. We have dealt with her before and enjoyed the experience then too!
D. Gardner
September 2023
Michelle Jackson was extremely knowledgable and professional. She made our conversation very pleasant. She is an asset to your organization.
C. Epps
September 2023
Aleigha W. was very helpful answering my questions when I called to make reservations. She explains things very well and am appreciative for the help she provided. Thank you Aleigha!
M. Cabral
September 2023
I spoke with Brittani this afternoon. He was able to help me book my vacation with my granddaughter in Orlando. She was fantastic about checking into questions that I had regarding the resort. Thank you again, Monster Reservations!
J. Sullivan
September 2023
Taylor Smith is the best vacation consultant. She’s is knowledgeable, patient, and kind. We booked our first trip with her, and look forward to more. Highly recommend
V. Nguyen
September 2023
Ann was very helpful in providing thorough details and recommendations for our stay in Negril Jamaica. She was courteous and answered all of my questions.
K. Burris
September 2023
