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GUEST REVIEWS
Our guests have spoken and they love their experience! We have an A rating through the Better Business Bureau and 4.8 star Google user rating! Below is just a sampling of what our recent guests have had to say about their experience booking with us…
Booked with Tyler Johnson for our vacation in Orlando, he was very knowledgeable and helpful in the booking process. Can’t wait for the trip now.
E. Gilbert
December 2024
I would like to thank the company and especially Alex J. for an amazing experience. Really looking forward to my next trip!!
N. Hampton
December 2024
Rey was very helpful and pleasant. He made my vacation planning easy and simple. Although the dates I wanted weren’t available, he made several attempts at optional dates. I will definitely contact him again when I’m ready to book my next vacation.
K. Kendrick
December 2024
My experience with Tyler was information friendly. Tyler was very pleasant, allowing me time to ask questions and he was courteous and easy to talk to. I’m very happy with my experience.
D. Hudson
December 2024
Anthony did a stellar job! I had no idea that we had vacations we had already paid for that we just didn’t use… Thank God for Anthony, he saved the day! And saved us a tonnn of money!!! Locked in for New Years in Cabo & couldn’t be more excited!!
Super grateful for Anthony, Armand and the rest of the Monster team!!
See you @ the beach 🏖️
Sam Q.
November 2024
Susan Cardona was Excellent, exhibiting great customer service & a charming personality, professionalism.
K. Reed
November 2024
Mariah Brown was a lot of help. My vacation wouldn’t have happened if it wasn’t for her excellent worker I want to steal her from my company ha ha.
M. Brown
November 2024
Needed to make a change to my reservation and Torey C. was great. Excellent service and a pleasure to deal with. Thank you Torey.
K. Turner
November 2024
Ben Denton was so informed and accommodating. He answered all of my questions without hesitation. I was impressed as to how much he knew about the different properties. Kudos Ben!
D. Cannon
September 2024
Kyahi Goodson was super helpful in checking the availability of our next vacation! She was pleasant and personable.
C. Staton
September 2024
Ricky Myers was very professional, friendly and thorough. He canceled my original trip date and rescheduled the true date my husband and I really wanted to travel. Ricky Myers answered all my questions and concerns about our upcoming trip. Thank You Ricky Myers.
M. Ramirez
September 2024
John Gardner was super helpful planning our honeymoon to Mexico. No pressure to purchase or book. He was a wealth of knowledge, fun and professional! Thanks for all your help John!
A. Dark
September 2024
Excellent customer service from Rey Reynolds. This is my first time booking with Monster and I had a tons of questions snd Rey answered all of them in a very professional way. He took his time to listen to me and explain every detail that i needed to know before proceeding with my booking. Thanks Rey and I cant wait to go for my vacation.
H. Shija
August 2024
The reservation phone call was long but the agent Alyssa Jackson made it very pleasant. We are exited to start our mini vacation. We hope all those we meet are as patient and kind.
P. Vaughan
August 2024
LaWanda Marshall was the best phone concierge we have ever had. She was personable and bubbly throughout the conversation and was able to reschedule our trip without any hassle. You rock girl!
J. Reeder
August 2024
Mr. Lamont Welch was very sweet, knowledgeable, patient, and funny!! He answered all my questions slowly and thoroughly. He spoke very well and I was lucky to be able to speak with him! He does great at what he does. I can’t walk to speak to him again when we are ready to book!!
B. Kaltenborn
August 2024
Kristine C was such a pleasant, professional, thorough and concise customer service rep. She was so helpful in helping me plan my birthday Cancun vacation!!! Great job!!
L. Peterson
July 2024
Zack W. Was very helpful made it where it was easy to understand what was involved with our vacation. Zack was a respectful young man and treated me like I was the only person he had to help all day. Like I was the only person he was helping that day. Thanks Zack for caring about us and representing your company.
A. Miller
July 2024
I talked to Anthony on the phone to schedule our trip to the Smokey Mountains resort. He was very knowledgeable and spontaneously answered every question I had to my satisfaction. Thanks Anthony!
C. Cambell
July 2024
Susan and I worked together for over an hour to find and reserve the best all inclusive resort for my husband’s birthday celebration. She was kind and considerate. Thank you Susan Cardona!!
T. Spears
July 2024
David @Regal was very professional, and pleasant to speak to. She help me with multiple questions that I had. She looked at several resorts and places to stay. Explained in detail about the resorts truly encouraged me. I was making the right decision to go with monster destination’s.
A. Palacio
June 2024
Monster agent, Christina Swankie, was the best. Courteous, professional, and above all, competent. She was able to correct booking errors and confusion created by both me and the vacation seller, Booksi. Today’s transaction is my third with Booksi/Monster and I expect my experience with my upcoming vacation will turn out to be as good as the first two. Book with confidence.
M. Anda
June 2024
MJ gave great customer service, very friendly, encouraging, knowledgeable and professional. I loved talking to her like talking to family. MJ was Awesome – Thank you for making this first reservation feel comfortable and easy.
A. Willingham
June 2024
MJ gave great customer service, very friendly, encouraging, knowledgeable and professional. I loved talking to her like talking to family. MJ was Awesome – Thank you for making this first reservation feel comfortable and easy.
A. Willingham
June 2024
Ben Denton was very helpful and answered all my questions completely and professionally. I have always had great service when I call Monster Reservations. Top notch!
T. Dunn
May 2024
Sabrina was enthusiastic in her approach to this sign-in process. She was knowledgeable and extremely polite. If she is an example of what we can expect for service from Monster, we will be doing business with them for a long time to come!
H. Sleeper
May 2024
Spoke with Ryan S., who helped me with my reservation date(s) He was very personable, professional, and knowledgeable. Very thorough in explaining the reservation procedure, and what to expect at my destination.
J. Mickels
May 2024
Our travel agent Asia from Monster Travel was very helpful. She even served us during Memorial Day which means she may have taken time away from her own free time with family to help us. She suggested different options to fit our needs until we found the best resort for our vacation during the days we had planned.
F. Diaz
May 2024
Called Monster and was very pleased how professional the vacation rep named Ashley Beasley was. I had a bunch of questions and she was able to answer each and every one of them with know problem. She was very engaging and happy and I always like to talk to people who sound happy on the phone. It makes me happy and makes my day. I will speak to her again when I get ready to book my next trip. Good look Ashley
C. Andersen
April 2024
I worked with Aaron on a very complicated reservation problem. He was amazingly easy to work with and provided detailed information on how to resolve my issue. This resolution was a length process, never did I feel like I was being rushed or that he was not listening to my concerns. I wish all my transactions with customer service went this well. Hang on to this guy – and give him a raise.
S. Moses
April 2024
Wayne in reservations was very professional. He answered all my questions and looked up what I wanted versus what was offered and found and changed to what I requested. Loved my experience with Wayne Davis.
L. Hamilton
April 2024
Reservation process was pretty smooth and easy! Lorenzo made booking our trip a breeze! Even when we need extra help, he was very patient and walked us through everything. He made sure we understood all the ins and outs of our trip. Thank you Lorenzo!
M. Anderson
April 2024
I have noting but great things to say about my concierge at Monster Vacations. It was so easy to book my trip to Cocoa Beach! I am super excited after talking to them. Ohhh my Gosh! I am booked and ready to go!!! I never know travel planning could be so easy! Thanku Thanku 😊 and Thanku again!
C. Spofford
March 2024
Very easy to work with, great communication. I am always worried about availability and difficulty making reservations when working with resellers of travel, but this has never been the case with Monster. They are very helpful and easy to work with. Big shout out to Kim who helped me with my most recent inquiry.
E. Sirnes
March 2024
Always a good experience when calling Monster Reservation Group. Thank you.
J. Yarahmadi
March 2024
It was a pleasure speaking with Pamela this afternoon. She was very knowledgeable and personable and helped me finally make my vacation plans with my family.
N. Brandt
March 2024
Susan Cardinals is one of the friendliest, punctual, professional and easy to talk to associates you could encounter. She was so friendly and welcoming in her voicemail and when I spoke to her in person she quickly delivered the answers to all of my questions.
S. Gallegos
February 2024
I had the pleasure of speaking with Eric today regarding a reservation. He was very knowledgeable about Monster properties and really helped with my reservation. He represents the Company very well and treated me as a valued customer. Thank you Eric!
J. Anderson
February 2024
I had the pleasure of speaking with Eric today regarding a reservation. He was very knowledgeable about Monster properties and really helped with my reservation. He represents the Company very well and treated me as a valued customer. Thank you Eric!
J. Anderson
February 2024
Thank you Makela Vereen, for booking my vacation today. You have very good customer service skills. I told you what I wanted and you delivered. Keep doing what you do.
S. Ford-Edwards
February 2024
We purchased some future vacation vouchers through Monster and, while we have yet to use them, I wanted to write this review to say that their customer service is lovely! I spoke with Trey Brown recently to get more detailed information about our purchase and he was so nice and patient with me. He gave me crystal clear information and instructions, so I feel prepared to book our trips (when we finally decide on a destination!). Really one of the better experiences I’ve had when calling a customer service line. Thank you again, Trey, and I hope I get connected with you when I call to book!
M. Taylor
January 2024
I spoke with Christian Gipson this evening. All went very well and I would definitely work with him again. He was informed, professional, polite, and helpful. He went above and beyond my requests, helping me navigate the roiling waters of New York City. Good job, Christian!
R. Stiefel
January 2024
Ashley P. is outstanding and she deserves to be recognized for her high level of customer service. Ashley is extremely knowledgeable and so patient. I had an issue with my card while she was assisting me and not only was she very accommodating she showed diligence and never gave up. Her personality is charming. She is a joy to work with at Monster Reservations Group. Thank you, Ashley P.
C. Hardy
January 2024
Sarah Tackett was absolutely amazing! She did not rush me and helped find my family exactly what we were looking for! Wonderful people and customer service skills! Definitely one of the greatest representative I have talked to thus far with this company!
E. Santana
January 2024
