“Hi everyone, to whom this may concern, I am here to rate and review Monster Reservation Group. I am especially impressed with my own personal Vacation Specialist Customer Service Experience at this company. today by telephone conversation. I called up today, on 04/27/2018 to ask for more clarity on my vacation package and was extremely fortunate to have gotten the chance to speak with a Vacation Specialist by the name of CALEB, whom works in the General Questions Department. I am very pleased to announce that I received exceptional customer service from this young man. I really appreciate him!He proved to be adequately skilled and knowledgeable in his area of expertise, and job duties at Monster Reservation Group. He is a great sales person in my opinion! He made me happy that I chose to buy my package! Caleb was patient and courteous, as he listened attentively to each of my concerns.and request. He verbally explained I asked that he send an email to me with my PACKAGE DETAILS and or the(Terms and Conditions) of my specific package w everything I needed to know and understand about my package purchase.. Overall, Caleb proved to me that he was truly serious about being at my service to ensure that my Husband and I will encounter the most satisfying vacation package experience possible. Now, because of my customer service experience today with Caleb, I would indeed just like to express that I am definitely a satisfied customer of this company because Caleb handled all of my inquiries with an utmost respect and he did it all in a very decent, timely, professional manner.
Therefore, for my personal review, I am personally recommending this company to the public and rating it as Five Stars.”
“Mat was awesome! Great experience had no issues make my reservation. Kind and friendly staff. I will definitely refer family & friends to purchase a vacation package from this company.”
“I had the pleasure of speaking with Caleb, as well as, Matt on two separate occasions. Their customer service was excellent! They assisted me in booking my vacation and answering any questions. Thanks for all your help!”
“Matt was efficient & quickly problem solved my reservstion. So, i am very satisfied….thanks!”
“Hunter was very courteous and helpful. I would highly recommend them.”
“Garrett was very thorough, and courteous during our conversation.”
“I worked with Hunter to work on Our Reservations and he was very Helpful! We are looking forward to Our trip to Myrtle Beach! Thank you Hunter!”
“I appreciate the assistance Hunter gave me today. I was nervious about my reservation but he went above and beyond to make sure that everything would be fine. Great asset to the company.”
“This review covers the phone-in reservation process through Monster Reservations Group. I have not yet gone on the trip to use the reservation, so I have no information on the accommodations or trip experience. With that proviso, the reservation process was straightforward and smooth. There was no inordinate wait to speak with an agent, and Celeste, the person taking my reservation, had all my information in front of her quickly. The process required a call back for me to answer some simple questions, and that all fell into place with no incident. Email confirmations were timely. One error was quickly corrected when I reported it. I think if you call well in advance of your trip, you will have a good experience in making the reservation.”
“My experience was amazing, Mr. Hunter did an amazing job with assisting me with all my travel needs and questions, he is definitely a great person, with great customer service… Mr. Hunter you rock, thanks for everything.”
“Garrett was very nice and the rep that I spoke to the day before I am really pleased with the customer service.”
“Haley was an excellent representative. She took time to answer all my questions.”
“My rep was excellent!!! Courteous and expedited everything quickly!”
“Hunter and Celeste were very helpful when they handled my reservation.”
“I had the pleasure of dealing with Hunter to set up our reservations for our four day get away and presentation. If all our experiences with “Monster” are as smooth, helpful and friendly I am sure we will have a long association.Thank you for your assistance Hunter,”
“Great customer service .. Thanks Hunter.”
“He was a greatperson and was helpful!.he explained to me everything I needed to know! Give him an A!!!!”
“Very Pleased with the help of Haley who got me through a confusing situation. A very pleasant agent.”
“Very pleasant and helpful on the phone.”
“Hailey was very helpful and answered all of my questions and addressed my concerns. She was very pleasant”
“Spoke with Hailey and she gave great Customer Service. She was very efficient and she got back with me in a timely manner. I highly recommend Monster Reservations to book your vacation.”
“Great customer service.”
“The customer service rep, Haley, was very thorough, courteous, friendly, and informative.”
“Haley was awesome, answered all my questions and was a great help.”
“Hailey was very pleasant, professional and accommodating. Thanks so much for your assistance !! Five Star performance.”
“I had a satisfying experience with MRG. The staff totally wants a happy customer. Thank you Domonique Kenny for ensuring me I would have no regrets and thank you Ian for ensuring my continued satisfaction in choosing MRG!!!”
“Any “reservations” (excuse the pun) I had about using Monster Reservations Group were dispelled after speaking with Jenn Johnson from their Customer Service Department. She explained how best I could use their locations to full advantage and made me feel that I was dealing with a company I could trust. Now I am really excited about the package I purchased and look forward to my vacation. If all companies hired people like Jenn for their Customer Service, they would save themselves time, trouble and agrevation. She made it just so easy. Thank you Jenn.”
“Great customer service. Thank you Jan for all the work you did on my file.”
“Jenneifer in reservations, was very helpful and accommodating. When one week was not available, she got information on the others to give me as many choices as possible.”
“When I purchased the package offered, the details were to be emailed later that day. Three days later the email had not arrived so I made a follow up call. This time I was told an email would be sent out in 10 minutes. After 24 hours with no email, another call was made. Stephanie(Bethany?) was pleasant and helpful- even sent the email while we were connected then she even suggested I open the attachment to make sure all was right. Thank you Stephanie.”
“Kyia Gibbs was such a nice young lady and she took time to explain everything to me until I understood it. In today’s time that type of customer service doesn’t happen. Thank you Kyia for such a great job!!”
“Spoke with Kyia regarding our travel plans. Kyia is very professional, has a pleasant and assuring voice. Kyia is a good listener and did an awesome job package our travel plans to Gatlinburg, Tn. Thank you Kyia.”
“The young lady was very helpful and very courteous. She listened to what corrections I needed to make to my reservation and did her best which included speaking to her supervisor to accommodate me.”
“Mrs.Kiah was very nice and respectful. She helped me out a lot. I really appreciate her. Thank you Mrs.Kiah”
“Great customer service, very helpful and understanding.”
“I was extremely satisfied with my call to the reservation line. Sara was very sweet and helpful. She gets all Stars in my book!”
“I had excellent customer service. She was very professional. She is doing a great job and it reflects will on company.”
“Hannah was a delight. You head her smile through the phone. She has excellent communication.”
“Great experience on the phone with Ian today! He was very helpful and knowledgeable about my vacation package. I hope I get to speak to him again when I call back to book my first vacation.”
“I recommend you ignore the bad reviews to be honest. You can’t hold MRG responsible for a lousy time share presentation as these guys only set them up. My husband and I truly loved everything that MRG offered us. They never hid anything from us and if we had an issue they immediately took care of it. The best part was that I had direct contact with the owner of the entire company Andrew. We spoke on the phone and texted as well. The guy is a total class act. I 100% trust him and this company after working so close with them. What they offer you is REAL and not a scam. Great job guys and thank you for a great vacation.”
“Customer service was fantastic. Kathy was a great help and very knowledgeable.”
“Kia was very articulate & pleasant to speak with.”
“Great product, great service, overall great experience!!”
“Five Stars!!”