Our guests have spoken and they love their experience! We have an A rating through the Better Business Bureau and 4.8 star Google user rating! Below is just a sampling of what our recent customers have had to say about their experience booking with us…
Josh was very helpful and polite. He made us comfortable to talk with him. Thank you Josh.
Ryon was so helpful. We are looking forward to our stay and hope that goes a smoothly as our booking process!
Had to change our trip due to the Cronovirus-19 and we talked to Josh Knight he was VERY understanding and changed it for us with no problem.
Julia was wonderful to work with. It was my first call after booking the initial confirmation and she helped me understand my options and what the booking process was like!
Lauren C was fantastic to work with!!!! Excellent responsiveness and super friendly.
I just spoke with Julia to book our all-inclusive stay for our honeymoon, and she provided fast, excellent service and answered all of my questions. My fiance and I are looking forward to our trip!
Matthew Sheffer really went above and beyond for my family and I. It was great to deal with someone who really tried to make things as good as possible with a sincere attitude.
Julia Askins was so friendly and helpful! This is honestly one of the most friendly staffed organizations I’ve dealt with in years. We have several trips planned through them which we are very excited to embark.
Brandon was very helpful and took his time to answer all of your questions & plan the perfect spring break vacation for my family. Plus help us understand and how to use all the other perks. Give him a call to plan your next get away.
Joshua Knight assisted me in reserving our stay in Clearwater, FL. I have never had such an easy time planning and booking a vacation in all my life! Easy-Peasy and Joshua is very personable, easy to talk to, above-average listening skills and even funny! Thank you Monster Vacations & Josh.
Brandon was very helpful and professional. It was one of the best experiences I ever had making a reservation.
Excellent customer service. Patience while I was checking travel costs on days being selected for my L.V. vacation plan.
C. Ann Farrell
Crystal was fantastic!!! I’m so excited about my next getaway!
The agent I spoke with, Brandon, was extremely helpful and kind! I appreciated his quick responses and knowledge with my situation.
We had to change the dates of our stay in Myrtle Beach/Charleston area and Ryan was both very helpful and patient with making the change.
Lauren Castro was amazing with helping me finalize the details for my Myrtle Beach trip. I'm so excited! A much needed vacation!
Julia was courteous and extremely professional in our engagement. She put my mind at ease, and presented alternative dates for my trip in the near future. I highly recommend this service.
Awesome customer service. Everyone has a positive attitude. I called with only 2weeks notice in peak season. They were positive they would help me for start to finish. My wife and my brother in law and his wife enjoyed our anniversary in Florida last year. Thanks again for the help and being positive the whole time you all was looking for a place where we all vacationed.
Josh Knight was the person that help me in making everything possible. Excellent customer service. He answered all my question in a timely manner. I will be recommending all my family and friends to Monster Reservations. Again Thank you Josh Knight.
We appreciate the prompt help we received from Ryan to day. He was very courteous and offered additional help. Your organization is blessed to have him as an employee. We definitely give him 5 stars!
Our representative was Matt, and he was an absolute pleasure to deal with. He was polite, professional, and knowledgeable. He made the entire experience seamless.
Julia provided excellent customer service today. Much appreciated.
Ryan, Thank you for a great experience. It was nice speaking to you, I am looking forward for my vacation. You do a great job. You are a great asset to your company.
Josh gave great service with me today. Was Polite, honest and helpful when getting back to me with all my answers and request. I believe Monster found a great representative when they hired Josh. Thanks again!
I called in and spoke with Nick, he is great, spoke to me about the holidays and answered all of my questions and was very personable and professional, keep him please!
Julia was amazing!!! Friendly, courteous, knowledgeable and helpful.
Julia was so informative and patient and FUN!!! She gave us several choices and my husband and I will decide which destination and I’ll be calling back and requesting Julia to book our vacation!!!
Matt was very kind and pleasant to talk to. He eased my mind in resending my vacation verification email out to me. I trust this is a legit company that wants to satisfy its customers. I recommend Monster Reservations Group
Spoke with Julia this morning, she was very helpful and knowledgeable and was able to answer my questions and provide phone numbers and advice.
When I placed my call I was immediately connected to a representative named Samantha. We had a pleasant conversation about the vacation package that I had purchased and she seemed very knowledgeable about the packages. I was unable to schedule my destination, because my travel dates were to far out in advance. So Samantha offered to give me a call back once next years calendar comes out. So far I'm satisfied with the reception and all communication. We will see when 2020 arrives.
Pleasantly surprised with their professionalism during an extended phone call where we put them on hold several times to double check our calendars and make decisions... Joshua Knight was patient and particularly helpful in answering all of our questions. First time using Monster Reservations, and if all goes smoothly for our planned trip, we'll definitely use them again in the future!
Received excellent service from Ryan. He was able to explain the entire process and let us know what sites we can go to quickly as well as giving us an update on the property selection.
Very pleasant experience, Blake Barbini gave great customer service.
The agent, Julia was very friendly, knowledgeable and professional in her approach. My questions were answered to my satisfaction and I felt that I would not have an issue with dealing with them in the future.
I spoke to Nick with a serious question, he helped me out more than I expected. Thank you for everything Nick you have helped me out more than you know.
I have been very pleased with my experience at Monster Reservation Group. Today I spoke with Josh Knight and he was extremely helpful in explaining the full details of my package. I would definitely recommend your service to others. I can't wait to start traveling!
Josh was a great source of information and help in scheduling my vacation. Not only did he answer all my question, he offered additional advice about future trip planning and timing. Josh wasn’t in a rush, was very friendly the entire conversation and really pleasant to speak with- rare these days with customer service agents. It was a refreshing experience to talk with Josh.
Ryan was very helpful and quick to respond to my questions and requests!
Nick is awesome. Answered all of my questions with ease. Great person to have for the company!
Julia was very helpful to assist with my vacation plans. She was most courteous, energetic and informative explaining many questions I presented.Thank you so much, Julia!
Matt did a great job finding a resort that fit our needs!!!
Julia A was the perfect answer to my inquiries. Her attitude and knowledge was Stellar and I totally recommend her; and compliment Monster Reservation Group for hiring such a PERFECT addition to their staff.
Called in today to begin understanding what I bought. Julia made me excited to travel and answered my questions. She was happy to answer my questions.
Laura was extremely professional. She was very knowledgeable and had a great personality during our conversations. She was patient and respectful through all my questions. Because of Laura, I can honestly say that I had the best experience during what should have been a stressful time.
Samantha was awesome at getting our trip changed for us!! I appreciate her patience and enthusiasm for helping me!!!!
Matt was FANTASTIC! I was nervous at first, but I am a very happy customer! Thank you!!!
Julia was exceptional in her desire to make sure everything was correct with my Monster account. She stayed on the phone until I received her email to make sure. With customer service like that Monster will grow very fast.
Denise was very helpful in scheduling my vacation and getting the resort I wanted.
Samantha and Ryon were great to talk with and set up accommodations for us . Their professionality was astounded as they went above and beyond what I chose to begin with, so I would like to thank them both and give them high regards. Thank you again, Samantha and Ryon.
Josh was one of the best customer service representatives I have spoken to. Very nice and knowledgeable. Was not just reading what the screen said. He listened to my questions and made sure I understood before getting off the phone. He did not act as if he was racing the drive through line clock for fast service instead of good service.
Had a great experience with Matt he was extremely helpful and set us up with a great trip to Tennessee can't wait to get there ......... more to come after the trip.
Josh was a great help and pleasure to talk with. He answered all my questions about my package and help me start to plan things out, Cant wait for my vacation now!
Josh or you may know him as Joshua took care of my concern in 5 seconds. He also was able to give me some tips on locations to visit. Thank you Josh for your help.
Ryon was very helpful in answering my questions and explained things professionally.
Ryon was absolutely awesome!!! I truly appreciate his dedication and professionalism!!!
Julia was great to work with. She provided me with all my information about my upcoming trip.
Matt Sheffer was very helpful and pleasant to assist us finding the place we wanted to go at the time we were able to go. He is fun to talk to also!
Truly, truly, truly enjoyed my experience with Jenna Ludlow, she was absolutely amazing and wonderful. She was so professional and polite, and informative. I really liked her spirit and her committment and beautiful spirit. Her bubbly spirit and enthusiasm. She was so caring and went above and beyond to help us have a wonderful trip. Thank you so much for your time, your expertise, and for your excellent and outstanding customer service.
Janna Lodlow was awesome helping me book my vacation. She was very helpful and answered all my questions.
I called Monster to book a last-minute trip to Maui, HI. Miraculously, Matt was able to find a great resort for me that is available in just 2 weeks. Surprising for such an in-demand destination. Matt was also delightful to talk with. What a great combination: very efficient AND fun. Overall a great experience. Thanks, Matt!
Matt was awesome! Super friendly and professional. Very quick to answer my questions and provide resolutions!
Courtney was very courteous and helpful with ensuring my travel docs were emailed to me immediately. Thanks Courtney!
Matt was very helpful! He helped me and my wife. I would go back to get his help if I need anything in the future.
Matt was great! He really went the extra mile in helping us find a place. I've never had anyone as committed in helping me with my vacation. Thanks again Matt.
Samantha answered all my questions in a friendly and professional manner.
If you call in and what everything handled in one call, ask for Sandra. Super sweet and gets the job done.
I would like to say that I had a wonderful representative named Matthew.
He gave the Best Customer Service ever. He was Kind, Considerate and Professional. I was able to make my reservations for my vacation and with Matthew's help all of my little details were met. He gets 5 STARS in my book. Thank you for all your help and consideration with my little issues
Sandra was so sweet and accommodating. I was very skeptical of the whole thing. She assured me I was in good hands.
5 stars for customer service from Sandra. I told her about a bad experience I had. She listened patiently and then assured me I was in good hands. She was honest, and knowledgeable. If she didn’t know an answer, she did everything she could to find it out and didn’t give me some open ended answer. I look forward to booking.
Sandra is amazing. She gives the best customer service. She’s honest and informative. THANK YOU SANDRA.
Ryan was great. Friendly, professional, very thorough, fast, and I deeply appreciated his clear enunciation and speaking voice.
Matt was very good and professional he helped me with my reservation and he understood what I needed to do. Thank you for that.
Cassandra helped us book a trip. I told her I only wanna talk with her for now on, and she even emailed me her hours. Personable, kind and knowledgeable lady. Thank you.
I have to say. Sandra is one of the best, if not the best representative there. She has a skill that most people do not have and that is patience and sympathy while listening. She didn’t argue, she explained and worked with me. Thank you Sandra.
We decided to go to Florida to go to Disney with our Daughter and Son in law and 2 grandsons. We were able to upgrade to a 3 bedroom at a really nice resort. Ryan our Guy to make reservations with was really great and so helpful. He saw to all of our needs and answered all the questions that we had. Was a most enjoyable person to deal with.
Matt was awesome! He hooked me up with a great resort and a suite during Memorial weekend. He's humorous and I appreciate all his assistance.
Matt was awesome! He hooked me up with a great resort and a suite during Memorial weekend. He's humorous and I appreciate all his assistance.
Ryon was great! Wanted to make a few changes to our reservation. He was very polite and understanding . He assisted with everything I wanted . After reviewing the hotel up grade I can tell you our vacation is going to be awesome! So excited! Thank you Ryon you just made my day! Not to mention he has a wonderful phone voice!
Samantha was so helpful in answering our questions and making our reservations. She was very professional and polite. Thank you so much.
Sandra was amazing. Best customer service I’ve ever received. Super personable and knows what she’s doing.
Ryan was simply amazing. I am always skeptical when I receive these vacation calls and I did run into a bit of a disappointment after receiving my confirmation letter. I was contemplating cancellation however, Ryan was everything I was looking for in a customer service representative. He immediately took ownership of the issue, worked on a solution, and resolved it, in that order! Very satisfied and I look forward to my vacation which of course will be for my birthday. Ryan needs a raise guys!
I want to send a BIG Thank you to Matthew Sheffer for helping with my reading problem today!!! He was very understanding and funny with helping me read my reservation correctly. Bless His Heart!!!!!
Sandra was awesome. She was professional and immediately worked on my request. She got it done! Thanks again Sandra!
Phyllis Tee L.
Matt, was awesome!! Super friendly and easy to talk to. He answered all my questions and concerns. I enjoyed talking to him. He was funny and I could tell he was smiling over the phone. Thank you very much Matt!
Matt was Awesome and very nice and fun personality!😊 I’m all set for my vacation in Daytona Fl!! Thanks Matt.
The rep I had was Sandra and she was very helpful with assisting me with my reservations. She called me and was very professional and knowledgeable.
Matt provided great customer service! Was able to book my trip immediately vs. waiting over a week with other companies. Matt was friendly and professional! Look forward to booking with him again in the future!
Matt was great to work with. Friendly, professional, and very thorough.
Sandra was very courteous and responsive. She efficiently answered my questions. She was personable and provided the utmost in customer service.