cOnfirmations team

At Monster Reservations Group our team of Guest Service Confirmations Specialists reach out to confirm the guests’ travel. We reach out to guests who have already purchased a vacation package through our company, set their travel dates through our company, and are a couple weeks away from their arrival date. It is our role to confirm the guest is still planning on traveling and getting excited for their vacation, go over any information the guest may need, and double check all the information on our end, to ensure the guest has a smooth check in when they arrive. Maintaining a friendly and upbeat attitude, regardless of the circumstances, is a must!

SALARY

Responsibilities

Reach out to guests a couple of weeks before they arrive on vacation to confirm their vacation destination and travel dates
Provide excellent guest service
Make calls to guests and being very detail oriented
Answer any questions the guest may have
Communication with fellow team members
Having fun while making money and helping people create memories

Min. Requirements

Proficiency in typing
Positive attitude
Effective communication skills
Upbeat and outgoing personality
Great work ethic
Reliability
Ability to follow structured guidelines
Leadership experience, customer service, and sales skills experience are a plus!

FILL OUT TO APPLY

TEAM MEMBER REVIEWS

SCOTT R.

"I have been working for Monster since August 2021. This is an amazing place to work. Many places say they work as a team. Here at Monster they really live that mission. Management is there to help you learn and grow. The staff treats you like family. I was told many years ago ""If you love what you do, you will never work a day"" That is how I feel at Monster."

BAILEY W.

"I have been working for Monster since November 2020. I love working here at Monster because I love the community. We are such a big family. A lot of companies say that, but this is the only place I've ever worked where it actually rings true. Monster deeply cares about their team members and always takes care of us. There are so many perks to working here, and the love & care Monster has for its employees is evident!"

RAFA C.

"Monster is the perfect place to work if you're looking for challenging projects and People who are passionate about their jobs. Fun is the priority, we're all about making work fun and exciting!"

APRIL D.

"I've been with Monster for over 2 years now and I absolutely love it! I started in the guest service department, but because I showed a high level of skills, they promoted me into the PM Activations Manager role. Since being with the company I have learned so many technical skills and team building skills I didn't even know I possessed. I love my job and my Monster family! Together we can achieve greatness."

BLAKE B.

"My time at Monster has been life changing! I found my niche. I love how Monster finds what your skills are and will put you in a position to succeed. If you know me, I genuinely love my team members and am excited to come in everyday and get guests on vacations! I cannot believe I have been with Monster for over 3 years! Time flies when you're having fun! This company not only talks the talks, but we walk the walk!"

IYANA L.

"Monster is a place that really sets the standard for taking care of your team members! It has been a joy since I started and I can't wait to see where this journey takes me!"

MATT J.

""I love working for a company where enthusiasm is ESSENTIAL! I started with Monster on the phones making outbound calls, and now I train and teach new team members how to get our guests on vacation. On top of the growth opportunities, the culture at Monster is simply incredible—I literally get paid to be excited all day! What could be better than that?!""